Seth Parker
Shelby,NC
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Defy Hickory
09.2021 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Deliver and help deliver sales results and develop strong practices for leading, coaching, and motivating a sales team.
- Coordinate birthday parties and events to make the delivery of the party experience easy for my team.
- Overseeing Team Leads, and Team Members by providing guidance, direction, and feedback.
- An expert in park operations and systems, safety, guest experience, people management.
Team Lead
Defy Hickory
02.2021 - 09.2021
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Execution of membership sales and being on the lookout for potential sales opportunities.
- Enforcing safety policies and ensure the park is running smoothly. Educating Team Members in the moment if there is an issue with guest safety that is not being corrected.
- Trained new team members by relaying information on company procedures and safety requirements.
- Working alongside Assistant Manager with the coordination of birthday parties and events.
Crew Member
Defy Hickory
11.2019 - 02.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provide guests with a safe and enjoyable experience.
- Conduct sales and recommendation of products based on guests needs
- Conduct daily, weekly, and monthly maintenance checks.
Education
Associate of Arts - Criminal Justice
Cleveland Community College
Shelby, NC12.2022
High School Diploma -
Burns High School
Lawndale, NC06.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Inventory Control
Timeline
Assistant General Manager
Defy Hickory
09.2021 - Current
Team Lead
Defy Hickory
02.2021 - 09.2021
Crew Member
Defy Hickory
11.2019 - 02.2021
Associate of Arts - Criminal Justice
Cleveland Community College
High School Diploma -
Burns High School