Seth Planck
Columbus,OH
Summary
Dynamic Senior Systems Engineer with a proven track record at Bright Edge Solution LLC, excelling in network design and endpoint security. Adept at policy development and vendor collaboration, I drive efficiency and innovation while enhancing client satisfaction through effective problem-solving and project management. Committed to delivering robust IT solutions that meet evolving business needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Bright Edge Solution LLC
Westerville, OH
02.2024 - 02.2025
- Escalation point for Tier I – II
- Manage and continuosly improve 365 policies and endpoint management for all clients
- Design, manage, and secure client networks
- Assist clients with solution identification and acquisition for trending business needs
IT Support Specialist
Bright Edge Solution LLC
Westerville, OH
04.2021 - 02.2024
- Provide Tier I-III support for all clients
- Aquire, configure, and deploy new assests
- Work with clients and vendors to support all LOB systems
IT Support Specialist
Bright Edge Solution LLC
Westerville, OH
04.2021 - 02.2024
- Provide timely Tier I-II support resolutions to client staff requests
- Maintain client IT assets, and asset management systems
- Configure and deploy network equipment for hardware refreshes, and new site setups
- Create and maintain client SOP and KBs
Senior Systems Support Specialist
ODW Logistics
Columbus, OH
11.2018 - 04.2021
- Service Desk management for Tier I-III teams
- Escalation point for service desk teams, to identify and implement fixes for trending problems
- Provide and updated KB articles for technical support and end user documentation
- Collaborate with application, network, and PMO, to utilizing SWARM approach to facility timely resolutions for all IT related issue and requests within the scope of IT
- Spearhead project management for all assigned hardware & software pushes for existing accounts and new staff
Systems Support Specialist
ODW Logistics
Columbus, OH
11.2016 - 10.2018
- Systems Support Specialist(Tier I-II) on Service Desk team, resolving hardware and software issue related to infrastructure
- Efficiently execute patch, deploy, and document system changes
- Quickly response and resolve incidents based on priority and scope to decrease downtime
- Deploy equipment to users and provide training(based upon staff needs)
Education
My Computer Career -
My Computer Career
Columbus, OH08.2014
Skills
- Network design and management
- Endpoint security(365/Azure/GCP)
- Policy development
- Asset management
- Vendor collaboration
- Windows server management
- Disaster recovery(Datto, Veem, Skykick)
- Systems automation(Ninja RMM, Atera RMM, Power Automate)
- Virtualization technologies(VMware, Proxmox, Docker)
Certification
- Microsoft MCP
- CompTIA Network +
- CompTIA Security +
- CompTIA Server +
Timeline
Senior Systems Engineer
Bright Edge Solution LLC
02.2024 - 02.2025
IT Support Specialist
Bright Edge Solution LLC
04.2021 - 02.2024
IT Support Specialist
Bright Edge Solution LLC
04.2021 - 02.2024
Senior Systems Support Specialist
ODW Logistics
11.2018 - 04.2021
Systems Support Specialist
ODW Logistics
11.2016 - 10.2018
My Computer Career -
My Computer Career
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