Seth Poe
Valley Stream,NY
Summary
Analytical and results-driven finance candidate with strong leadership skills and hands-on experience in operations management and customer service. Proven ability to optimize process,mentor teams,and deliver results under pressure.
Overview
3
3
years of professional experience
Work History
Wheelchair Assistant (Acting Supervisor)
JFK Airport
Queens, NY
06.2023 - 07.2025
- Supervised daily operations and delegated tasks to ensure efficient passenger assistance.
- Maintained performance reports and schedules using Excel to optimize workforce management.
- Coordinated with Delta, JetBlue, and other major airlines to uphold compliance and service standards.
- Delivered safe, professional assistance to passengers with reduced mobility, enhancing customer satisfaction.
- Trained and mentored new staff on procedures, safety protocols, and customer service excellence.
Customer Service Associate
Stop and Shop
Valley Stream, NY
12.2022 - 09.2024
- Assisted customers by resolving inquiries and providing personalized product recommendations.
- Monitored and replenished inventory to support accurate stock levels and reduce shortages.
- Collaborated with colleagues to maintain store efficiency and achieve daily service goals.
- Strengthened communication skills by engaging with a diverse customer base in high-volume settings.
Counselor
GYO
01.2022 - 06.2022
- Facilitated academic support and enrichment activities for elementary-aged students.
- Organized group discussions, guest presentations, and interactive sessions to promote engagement.
- Guided students individually to encourage personal growth and strengthen learning outcomes.
- Maintained a safe and supportive environment by managing group dynamics effectively.
Education
Bachelor of Science - Finance
University Of Hartford
West Hartford, CT05-2026
Associates Of Arts - Liberal Arts
University Of Hartford
12.2024
Skills
- Technical Proficiency: Microsoft Excel, Word, workforce management platforms
- Analytical Abilities: Data interpretation, business problem-solving
- Soft Skills: Strong communication, time management, leadership, teamwork
Timeline
Wheelchair Assistant (Acting Supervisor)
JFK Airport
06.2023 - 07.2025
Customer Service Associate
Stop and Shop
12.2022 - 09.2024
Counselor
GYO
01.2022 - 06.2022
Associates Of Arts - Liberal Arts
University Of Hartford
Bachelor of Science - Finance
University Of Hartford