Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Seth Poggenpohl

Las Vegas,NV

Summary

Supervises all Beverage Department staff. Ensures Beverage quality, guest service, scheduling, labor cost and revenue goals are met. Responsible for day-to-day operations of activities and events in the entertainment outlets owned and/or operated by the company. Encourages team member morale. Helps in other departments as needed such as Banquets and Food outlets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Beverage Manager

STRAT
04.2018 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate tracking and ordering procedures.
  • Implemented staff training initiatives, enhancing overall team performance and knowledge of beverage products.
  • Maintained a clean and organized bar area, adhering to health department standards and creating an inviting atmosphere for guests.
  • Monitored bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.
  • Assisted in designing seasonal drink menus, resulting in increased sales and positive customer feedback.
  • Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
  • Improved customer satisfaction by efficiently handling beverage orders and promptly addressing guest concerns.
  • Streamlined operating procedures by implementing efficient bartender schedules and workflow processes.
  • Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.
  • Contributed to successful special events by coordinating with other departments, such as catering or entertainment teams.

Education

High School Diploma -

Shadow Ridge High School
Las Vegas, NV
06-2017

Skills

  • POS systems proficiency
  • Health and safety compliance
  • Cocktail creation
  • Ordering supplies
  • Staff scheduling
  • Customer service experience
  • Public speaking
  • Inventory management
  • Cost control
  • Teamwork and collaboration
  • Time management
  • Multitasking

Certification

  • Health card
  • Alcohol Awareness card
  • Gaming

Timeline

Assistant Beverage Manager

STRAT
04.2018 - Current

High School Diploma -

Shadow Ridge High School

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Seth Poggenpohl