Seth Russell
Waynesville,OH
Summary
Business Administration student with experience managing customer accounts, financial records, budgeting, invoicing, and business operations. Proven ability to provide exceptional customer service, maintain accurate documentation, and build strong client relationships. Skilled in Microsoft Office, data management, and financial recordkeeping. Seeking a Bank Teller, Member Service Representative, or Banking Associate position to apply customer service and business skills while building a long-term career in banking and finance.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
4
4
years of professional experience
Work History
Owner / Operator / Sub-contractor, Fresh Coats
Russell Pro Painting
03.2026 - Current
- Managed 100% daily business operations, including staffing, scheduling, budgeting, pricing, inventory control, and customer service.
- Increased customer satisfaction and retention by maintaining a 98% positive customer experience rate through responsive communication and problem resolution.
- Built and maintained relationships with clients, vendors, and subcontractors, supporting successful project completion and repeat business opportunities.
- Conducted financial analysis, budgeting, and expense tracking to identify cost-saving opportunities and improve overall profitability, and handled payments from customers.
- Developed and executed marketing and business growth strategies that expanded brand awareness, generated new customer leads, and increased revenue opportunities.
- Implemented quality control procedures and monitored project schedules to ensure on-time completion, operational efficiency, and high service standards.
- Track expenses, revenue, and profitability for business decisions and financial growth.
- Resolve customer issues professionally with high levels of customer service.
- Utilize Excel and business software to manage records, track financial information and customer data.
- Processed customer payments and maintained accurate transaction and account records.
- Prepared estimates, invoices, and financial documentation while ensuring accuracy and attention to detail.
Co-Owner / Operator
L & R Painting
01.2024 - 03.2026
- Completed 20+ residential and commercial painting projects, delivering high-quality interior and exterior finishes while maintaining exceptional customer satisfaction.
- Generate estimates, invoices, and project documentation.
- Managed 100% of business operations, including scheduling, estimating, invoicing, budgeting, material procurement, and project documentation.
- Coordinated multiple projects simultaneously, allocating labor, materials, and resources to ensure on-time completion and operational efficiency.
- Cultivated strong client relationships by serving as the primary point of contact, resolving concerns, maintaining quality standards, and ensuring successful project outcomes.
Painter, Maintenance
Cavanaugh Painting
05.2022 - 06.2023
- Worked with crews in completing interior and exterior painting projects across residential properties with consistent quality standards.
- Inspected completed work to ensure alignment with company standards and client expectations.
- Communicated clearly with team members to align expectations and resolve concerns.
- Maintained organization and productivity in fast-paced environments, adjusting workflow and priorities as needed.
- Fostered a collaborative and accountable team environment that promoted communication and consistent performance.
- Identified workflow challenges and implemented solutions to improve efficiency and coordination.
- Ensuring that all work is performed within established quality standards.
Education
Bachelor of Science - Business Administration
Capella University
Minneota, MN03-2027
Diploma - National Honor Society
Springboro High School
Springboro, OH06-2023
Skills
- Customer Relationship Management
- Microsoft Excel, Word & Data Management
- Communication, Teamwork & Leadership
- Financial Recordkeeping & Documentation
- Business Operations & Process Improvement
- Project Management, Organization & Prioritization
- Client service
- Operations management
- Business management
- Financial management
Timeline
Owner / Operator / Sub-contractor, Fresh Coats
Russell Pro Painting
03.2026 - Current
Co-Owner / Operator
L & R Painting
01.2024 - 03.2026
Painter, Maintenance
Cavanaugh Painting
05.2022 - 06.2023
Bachelor of Science - Business Administration
Capella University
Diploma - National Honor Society
Springboro High School