Seth Slezia
Albuquerque,New Mexico
Summary
Technical operations manager equipped with extensive experience in overseeing and optimizing complex systems. Proven ability to lead teams effectively and drive operational success through collaboration and strategic planning. Renowned for adaptability and commitment to delivering high-quality results, with keen eye for detail and process improvement all while meeting tight deadlines.
Overview
15
15
years of professional experience
Work History
Technical Operations Manager
Comcast, Xfinity
4611 Montbel Place NE, Albuquerque, NM 87107
03.2016 - Current
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Monitored production operations for quality and compliance with standards.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Assessed expected technical challenges and developed proactive solutions.
- Fostered a positive work environment by cultivating open lines of communication among team members.
- Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
- Championed process improvement initiatives that led to increased efficiency across technical operations teams.
- Optimized system performance through proactive monitoring and troubleshooting of technical issues.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Technical Operations Supervisor
Comcast, Xfinity
4611 Montbel Place NE, Albuquerque, NM 87107
04.2010 - 03.2016
- Scheduled and oversaw preventive care strategies for all technical resources.
- Monitored daily operations for efficiency and maintenance issues.
- Trained new team members on department procedures, increasing overall productivity within the group.
- Conducted regular performance evaluations for team members, identifying areas for improvement and professional development opportunities.
- Managed a team of technicians to ensure timely completion of projects and adherence to quality standards.
- Maintained compliance with all safety requirements.
- Provided exceptional customer support by resolving technical issues quickly and efficiently.
- Assessed expected technical challenges and developed proactive solutions.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Education
Certificate - Business Administration And Management
DeVry University
Virtual 03-2023
High School Diploma -
Eldorado High School
Albuquerque, NM05-1996
Skills
- Team management
- Technical leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Attention to detail
- Problem-solving abilities
- Effective communication
- Active listening
- Team collaboration
Accomplishments
- Supervised team of 5 staff members.
Timeline
Technical Operations Manager
Comcast, Xfinity
03.2016 - Current
Technical Operations Supervisor
Comcast, Xfinity
04.2010 - 03.2016
Certificate - Business Administration And Management
DeVry University
High School Diploma -
Eldorado High School