Seth Szymanski
Summary
Network Support Technician with 7 years of experience related to IT (hardware-based Nonprofessional), and 6 years of experience dealing with customer support. I have provided support on state-scale networks, and continue to expand my knowledge on a daily basis. In my most recent position I also gained experience with deploying, configuring, and managing customer engagement plugins for wordpress as well as Ad layout strategy to ensure maximum RPM for clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Raptive (CafeMedia)
08.2022 - 01.2024
- Worked on the Slickstream (A user engagement plugin for Wordpress) Technical Support Team
- Installed, Configured, and provided ongoing support for websites using Slickstream.
- Wrote a comprehensive Wiki to easily train new technicians and for current non Slickstream co-workers to reference.
- Answered tickets using zendesk within a 2 hour SLA to diagnose, resolve, and update the website owner.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Assisted in streamlining internal processes, reducing ticket response times and increasing overall efficiency.
- Cross trained with the Ad Layout team learning the best placement of ads for maximum RPM
- Wrote customer facing documentation for common issues and FAQ's.
- Implemented automation with ChatGPT eliminating tedious tasks and freeing up time.
MSP Support Technician
Out of The Box Solutions
05.2021 - 12.2021
- Managed Service Provider Tech at OBS
- Answering several calls/ day that consisted of varying IT issues
- Worked remotely for 90% of my employment
- Configured laptops, desktops, cell phones, and network switches for development
- Time management skills
- Being able to self-manage in a work-from-home environment.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
Network Support Technician
ACD.NET
06.2017 - 04.2021
- Had the opportunity to work in a hybrid position in technical support and cold-fusion
- The responsibilities included: Providing professional and courteous support regarding any of our services
- Monitoring the overall network for any issues including software/hardware failure
- Troubleshooting DS1, DS3, DSL, Fiber, IPBX, POTS, and email-based services
- This job gave me the opportunity to gain skills such as: Knowledge of basic Cisco architecture
- The ability to program Cisco 3000+ devices for deployment
- Knowledge of IP Based phones through Meta-switch
- Ability to quickly assess and adapt to rapidly changing technologies.
- Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
- Maintained accurate inventory records of networking equipment, streamlining procurement processes when replacements were needed.
- Worked with outside vendors for fiber installations and service.
- Monitored network hardware operations to evaluate proper configuration.
Cold-Fusion Web App Developer
ACD.NET
11.2019 - 12.2020
- The responsibilities included: Revising outdated code to help it run more efficiently
- Create and manage internal CMS, SQL, and CAD integrated software
- Manage and create SQL and MYSQL databases
- Upgrade, manage, and develop for CACTI graphing services
- Fully develop the ACD.NET customer facing website
- This job gave me the opportunity to gain skills such as: Adobe Cold-Fusion Web Development, JavaScript, JSON, HTML, LUA, and Jquery
- Experiences building and configuring servers running on CentOS, Linux, and Windows.
- Optimized app performance with efficient code and regular updates for smoother functionality.
- Provided detailed documentation on all aspects of application development for easy reference by team members or clients.
- Wrote code for database applications.
Education
General Equivalency Diploma -
West Georgia Technical College
Douglasville, GA03.2016
Skills
- Ability to Learn Rapidly
- Typing Speed (120 WPM)
- Time Management Skills
- Complex Problem Solving
- Ability to Work with a Team
- Strong Critical Thinking Skills
- Work Under Pressure
- Communication Skills
- Software Installation
- Software Diagnosis
- User Support
- Desktop Support
- Account Management
- Technical Documents Comprehension
- Documentation Development
- Task Automation
Websites
Certification
Introduction to HTML5, University of Michigan, 03/09/19
References
References available upon request.
Timeline
Technical Support Representative
Raptive (CafeMedia)
08.2022 - 01.2024
MSP Support Technician
Out of The Box Solutions
05.2021 - 12.2021
Cold-Fusion Web App Developer
ACD.NET
11.2019 - 12.2020
Network Support Technician
ACD.NET
06.2017 - 04.2021
General Equivalency Diploma -
West Georgia Technical College
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