Seth Ward
Indianapolis,IN
Summary
A driven, friendly, and energetic personality with people and technical skills- I want to be the linchpin between Scale Computing and your partners.
Overview
4
4
years of professional experience
Work History
Product Manager
RCA Commercial Electronics
03.2024 - Current
- Interacted with the company's largest customers to understand their needs and ensure the product met or exceeded expectations, leading to improved customer satisfaction.
- Conducted rigorous and extensive testing to ensure product met defined quality standards.
- Collaborated with 3rd party companies to ensure new product worked with all possible popular 3rd party systems.
- Worked alongside engineering to make product customization's for specific customer use cases- leading to enhanced customer satisfaction and wider product adoption.
- Innovated by adding functionality never before present in product through seeking out all necessary technology and licensing.
- Coordinated tech support, repair/modification, and product departments to guarantee project timetables were met.
Technical Support Representative
RCA Commercial Electronics
02.2023 - 03.2024
- Provided helpful and friendly technical support for customers via phone and email.
- Used a ticket system and CRM to expeditiously process customer warranty claims, and updated the customer every step of the way to ensure their happiness.
- On the side- learned the sales process and sold $120k in product, performed product market comparisons, ensured product manuals exceeded quality expectations.
ProShop Attendant
West Chase Golf Club
07.2020 - 02.2023
- Interacted with all kinds of customers on a daily basis in a friendly, helpful, and open way.
- Stayed up to date on the world of golf equipment, ensuring the ability to make helpful customer recommendations- leading to increased sales.
Education
High School Diploma -
Avon High School
Avon, IN05.2016
Skills
- Stakeholder Alignment
- Troubleshooting and Quality Assurance
- Product Vision and Strategy
- Excellent English Communication Skills
- Driven Go-Getter with Unrelenting Work-Ethic
- Creative Thinker
- Approachable and Personable
Timeline
Product Manager
RCA Commercial Electronics
03.2024 - Current
Technical Support Representative
RCA Commercial Electronics
02.2023 - 03.2024
ProShop Attendant
West Chase Golf Club
07.2020 - 02.2023
High School Diploma -
Avon High School
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