SEUNG BIN YU
Anaheim,CA
Summary
Detail-oriented bilingual healthcare professional with hands-on experience supporting Medicare Advantage members in a fast-paced call center environment. Skilled in resolving complex member inquiries, maintaining accurate documentation, and collaborating across multiple departments to ensure timely issue resolution. Recognized for strong organizational skills, attention to detail, and the ability to quickly learn complex healthcare processes. Passionate about continuous learning and leveraging AI tools to improve productivity, accuracy, and operational efficiency.
Overview
9
9
years of professional experience
Work History
Member Service Representative
SCAN Health Plan
Anaheim, CA
12.2025 - Current
- Assisted Medicare Advantage members with eligibility, benefits, enrollment, referrals, authorizations, grievances, and pharmacy inquiries to enhance member understanding and satisfaction.
- Handled sensitive member situations with professionalism and empathy, ensuring resolution while maintaining member trust and satisfaction.
- Collaborated with Enrollment, Pharmacy, Provider Services, Care Management, and other internal departments to resolve complex member issues.
- Maintained accurate documentation while navigating multiple internal systems in high-volume environment to ensure compliance and facilitate effective communication.
Sales Associate
Farmers Insurance
Tustin
04.2025 - 12.2025
- Acted as primary bilingual point of contact for Korean-speaking clients, providing cultural and linguistic accessibility.
- Collaborated with team members to resolve customer concerns with empathy and professionalism, ensuring a positive customer experience.
- Managed diverse client relationships through policy updates, claims assistance, and coverage education to enhance client understanding.
Family Caregiver
Private Home Care
Irvine
09.2017 - 09.2023
- Provided full-time care for an aging parent with chronic illness, coordinating medical appointments, medication schedules, and home safety routines.
- Monitored daily health conditions and coordinated with physicians and home health providers to maintain continuity of care.
- Cultivated observational and problem-solving skills in effectively managing physical and emotional aspects of caregiving.
Production Assistant
Trend Notes
03.2022 - 03.2023
- Coordinated production schedules to optimize workflow and enhance efficiency across teams.
- Supported equipment maintenance and troubleshooting to minimize downtime during production runs.
- Assisted in the implementation of quality control measures to ensure product standards.
- Facilitated inter-departmental communication to strengthen collaboration and support project execution.
- Coordinated cross-departmental meetings to streamline updates and improve communication flow.
Education
Bachelor of Arts (B.A.) - Theatre Arts
University of California Irvine
Skills
- Customer Service
- Conflict resolution
- Cross-functional Collaboration
- Work Planning and Prioritization
- Time Management
- Organization
- Attention to Detail
Languages
English
Full Professional
Korean
Native or Bilingual
Timeline
Member Service Representative
SCAN Health Plan
12.2025 - Current
Sales Associate
Farmers Insurance
04.2025 - 12.2025
Production Assistant
Trend Notes
03.2022 - 03.2023
Family Caregiver
Private Home Care
09.2017 - 09.2023
Bachelor of Arts (B.A.) - Theatre Arts
University of California Irvine