Seungtae Hwang
Palisades Park,NJ
Summary
Adept at maintaining high service standards, I leveraged my bilingual capabilities and exceptional customer service skills at Lotte Global and other esteemed venues. Cultivating professional relationships and mastering POS systems, my approach resulted in enhanced guest experiences and operational efficiency. My commitment to ethics and teamwork underpins my career achievements.
Overview
8
8
years of professional experience
Work History
2017
Lotte Global
01.2017 - 01.2019
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
- Facilitated training sessions for new hires, ensuring proper understanding of company policies and procedures related to 401K administration.
- Cultivated lasting professional relationships with both individual investors and employer-sponsored plans through consistent high-quality service delivery.
Server/Waiter
Bada Story
01.2020 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista /waiter
Jubilee Cafe
01.2018 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server/Waiter
Shaburo
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Computer Science
Bergen Community College
Paramus, NJHigh School Diploma -
Leonia High School
Leonia, NJ07-2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
English/Korean speaking and writing
Timeline
Server/Waiter
Shaburo
10.2022 - Current
Server/Waiter
Bada Story
01.2020 - 03.2022
Barista /waiter
Jubilee Cafe
01.2018 - 01.2022
2017
Lotte Global
01.2017 - 01.2019
No Degree - Computer Science
Bergen Community College
High School Diploma -
Leonia High School
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