Sevak Oganyan

Glendale,California

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty at Pacific Sales Kitchen & Home through empathetic resolution of complaints and professional dispute management. Skilled in customer service and critical thinking, I consistently maintained high accuracy in transactions and safety in food preparation, showcasing my ability to meet employer needs with excellence.

Overview

years of professional experience

Work History

Customer Service Representative

Pacific Sales Kitchen & Home

04.2000 - 03.2022

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cook

Dominos Pizza Inc.

05.1998 - 04.2000

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cashier

Jons Marketplace

02.1994 - 01.1998

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Degree - Criminal Justice

Glendale Community College

Glendale, CA

06.2001

Skills

Customer Service
Problem-solving abilities

Active Listening
Critical Thinking

Timeline