Summary
Overview
Work History
Education
Skills
Timeline
Generic

Severino Marrero

Felton,DE

Summary

Forward-thinking Technical Supervisor with 2 years of positively impacting business operations at Breezeline by specializing in coax, fiber, and telephony troubleshooting and preventative maintenance. I lead a team of nine Maintenance Technicians to complete critical infrastructure upgrades and preventative maintenance, demonstrating adaptability and a commitment to excellence.

Overview

20
20
years of professional experience

Work History

Techincal Supervisor

Breezeline
08.2022 - Current
  • Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
  • Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
  • Played an instrumental role in the successful completion of projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
  • Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
  • Promoted a positive work environment by fostering open communication channels between team members and encouraging professional growth opportunities.
  • Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
  • Improved overall system stability and security by consistently monitoring performance metrics and addressing identified vulnerabilities in a timely manner.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved systems with addition of new features and infrastructure.
  • Developed diagrams to describe and lay out logical operational steps.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Formulated plans for improving procedures, training and processes.
  • Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
  • Collaborated with management to develop strategic plans for technology upgrades, infrastructure improvements, and budget allocation.
  • Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
  • Established strong communication channels with other departments, ensuring seamless integration of new technologies into existing business processes.
  • Leading a team of nine Maintenance Technicians focused maintaining and upgrading coax and fiber network infrastructure.

Maintenance Technician

Breezeline
06.2004 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for interior and exterior hardline coax as well as fiber network infrastructure replacement, repair, and preventative maintenance.
  • Inspected and maintained equipment to keep the plant in top working condition.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Quickly responded to service calls regarding malfunctioning equipment and completed repairs.
  • Collaborated with team members and other departments to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues in the mainline coax plant
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Trained new employees on proper use and care of tools, equipment, aerial lift trucks, test equipment, and required PPE
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Elevated team morale by fostering open communication channels among colleagues during challenging situations.
  • Performed root cause analysis on recurring equipment failures and implemented corrective actions to prevent future occurrences.
  • Collaborated with engineering teams to design, install, and commission new equipment, ensuring optimal performance.
  • Enhanced equipment reliability by performing regular maintenance and troubleshooting mainline coax systems and fiber networks.
  • Upgraded outdated equipment with modern technology to improve efficiency and reduce operational outages.
  • Coordinated with external contractors on major projects involving complex installations or repairs of coax and low voltage systems.
  • Trained junior technicians on proper procedures for maintaining, repairing, and troubleshooting coax and fiber networks.
  • Partnered with cross-functional teams to execute emergency response plans during power outages or other unforeseen events affecting mainline coax and fiber networks.
  • Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
  • Installed electrical wiring through conduits and holes in both flooring and walls.
  • Obtained measurements and readings using volt and ohm meters, SLM, TDR, OTDR, underground cable locator, and system CLI gear.
  • Performed routine maintenances on low voltage standby power supply systems for both optimal funtionality and status monitoring

Education

High School Diploma -

North East High School
North East, MD
06.1998

Skills

  • Customer Support
  • Hardware troubleshooting
  • Schedule Management
  • Performance Improvements
  • Documentation requirements
  • Resource Management
  • Software Development
  • Reporting Requirements
  • Client Relationship Building
  • Network configuration
  • Presentations and public speaking
  • Strategic Planning
  • Project Management
  • Project Planning
  • Technical Guidance
  • Cost Estimates
  • Performance Analysis
  • Information Security
  • Skilled Maintenance and Repair
  • Attention to Detail
  • Tools and Equipment Maintenance
  • Team Collaboration
  • Hand and Power Tool Operation
  • Adaptability and Flexibility
  • Job Prioritizing
  • Decision-Making
  • Heavy Lifting
  • Customer Relations
  • Data Entry and Analysis
  • Worker Training
  • Employee Motivation
  • Conflict Resolution
  • Tool and Parts Inventory Oversight
  • Quality Assurance
  • OSHA Compliance

Timeline

Techincal Supervisor

Breezeline
08.2022 - Current

Maintenance Technician

Breezeline
06.2004 - Current

High School Diploma -

North East High School

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Severino Marrero