Sevilya Mamedova
Franklin
Summary
Adept at elevating customer experiences, I leveraged leadership and problem-solving skills at Sevilya's Bakery to enhance service quality and operational efficiency. By focusing on safety and customer interaction, I significantly reduced waste and improved satisfaction, showcasing my ability to drive positive outcomes in fast-paced environments.
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 30 pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Breakfast Associate
Home 2 Suites
03.2023 - 06.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Bakery Manager
Sevilya's Bakery
09.2021 - 06.2022
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
Education
High School Diploma -
Russia
RussiaSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
Certification
Business Owner
Languages
English
Full Professional
Russian
Full Professional
Timeline
Hotel Breakfast Associate
Home 2 Suites
03.2023 - 06.2023
Bakery Manager
Sevilya's Bakery
09.2021 - 06.2022
High School Diploma -
Russia
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