Sevinch Yusupova
Rego Park
Summary
Dynamic and professional individual with a strong background in sales and human resources. Proven track record of driving business growth through effective B2B strategies. Achieved a remarkable 25% increase in customer retention and a substantial 30% growth in sales. Skilled in employee recruitment, development, and performance management. Seeking opportunities to leverage expertise and contribute to organizational growth and success.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
New York Preventive Health Center
01.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front Desk Receptionist
Flushing Family Dentistry
08.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Streamlined check-in processes, reducing wait times for guests.
- Collected copay payments, processed transactions and updated relevant records.
Account Manager
Radiance Marketing Company
03.2024 - 09.2024
- Built and strengthened long-term relationships with B2B clients, resulting in a 25% increase in customer retention
- Identified and implemented new business opportunities, achieving a 30% sales growth in the assigned territory
- Prepared and delivered personalized presentations, increasing successful deal closures by 40%
- Trained and mentored junior staff in B2B sales strategies, sharing best practices to enhance team effectiveness
Law Intern
Grata Law Firm
09.2023 - 03.2024
- Analyzed complex legal issues to support attorneys in decision-making processes
- Conducted over 20 client interviews and systematically organized case materials
- Prepared legal documentation, including motions and affidavits, reducing case review time by 15%
Sales Manager
Ozone Fitness Center
06.2023 - 03.2024
- Consulted clients on the company's services, ensuring high customer loyalty and driving repeat business
- Resolved 95% of client issues, including refunds and adjustments, to maintain trust and retention
- Visited key prospective clients, offering tailored recommendations, which boosted conversion rates
Education
Associate of Science - Health Sciences
Borough of Manhattan Community College
New York, NY12-2025
Bachelor's Degree - Psychology
Goucher College
05-2023
High School Diploma -
Secondary School 43
UZBEKISTAN05-2022
Skills
- Sales Strategy Development
- CRM systems
- Salesforce
- HubSpot
- Recruitment
- Employee onboarding
- Legal systems
- Public speaking
- PowerPoint
- Canva
- Excel
- Customer service
- Data Analyses
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of billing department in the development of Insurance Eligibility System.
- Documented and resolved copay collecting process which led to reducing the number of patients owning insurance copay payments to the clinic due to lack of demand during the appointment time.
Certifications And Awards
Fundamentals of Sales Management (LinkedIn Learning), Basics of HR (Coursera), Top Leader at Radiance Marketing Company (2024), Letter of Gratitude from Uzbekistan Volunteers' Association
Languages
English
Russian
Uzbek
Timeline
Customer Care Representative
New York Preventive Health Center
01.2025 - Current
Front Desk Receptionist
Flushing Family Dentistry
08.2024 - 01.2025
Account Manager
Radiance Marketing Company
03.2024 - 09.2024
Law Intern
Grata Law Firm
09.2023 - 03.2024
Sales Manager
Ozone Fitness Center
06.2023 - 03.2024
Associate of Science - Health Sciences
Borough of Manhattan Community College
Bachelor's Degree - Psychology
Goucher College
High School Diploma -
Secondary School 43
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