Sevren Roch
Spring
Summary
Driven and motivated professional with a strong work ethic and a passion for personal growth. Known for excellent communication, organizational skills, consistently achieving success in managing multiple tasks and building positive relationships. Ability to adapt to new environments, learn quickly, and collaborate effectively with teams to reach goals. Dedicated to continuous learning and committed to achieving both personal and professional goals.
Overview
8
8
years of professional experience
Work History
Account Manager
CasaPharmaRX
02.2025 - Current
- Act as the point of contact connecting medical providers, clinics, patients, pharmacists, billing, and fulfillment teams
- Build and maintain strong relationships with providers and patients through clear, proactive communication and solution-driven support
- Support patient relations by addressing questions around dosing, shipping conditions, billing, and medication use with professionalism and care
- Manage and resolve escalations, including temperature excursions, damaged deliveries, and prescription inconsistencies
- Monitor and manage the full order lifecycle from intake through shipment ensuring compliance and accuracy at every stage
- Coordinate high volume prescription processing, bulk orders, and provider account management
Real Estate Agent
1st Class Real Estate
10.2024 - Current
- Assist clients in buying or selling properties, ensuring their needs and goals are met.
- Negotiate offers, counteroffers, and terms of sale on behalf of clients.
- Schedule and conduct property showings, open houses, and tours for potential buyers.
- Develop marketing strategies including, advertising, and leveraging social media to promote properties.
- Gain a strong understanding of market trends and analysis to offer informed guidance and recommend the best options for clients.
Real Estate Assistant
1st Class Real Estate
06.2024 - 10.2024
- Show homes to prospective clients, ensuring their preferences are met.
- Conduct research to identify and present property options aligned with client criteria.
- Maintain consistent client follow-ups to build relationships and provide updates.
- Handled initial lead calls, gathering client information, and identifying their needs.
- Schedule and coordinate appointments with clients.
Server
Ale & Ivy
07.2023 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types accommodating 50-100 guest, following strict service standards.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Customer Service/ Inside Sales (Part-Time)
All Gates and Access
05.2021 - 06.2024
- Managed call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer's efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
Server
Woodson’s Local Tap + Kitchen
04.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Carhop Server
Sonic
08.2018 - 04.2021
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Education
High School Diploma -
Porter High School
Porter, TX2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Customer relationships
- Account servicing
- Issue resolution
Timeline
Account Manager
CasaPharmaRX
02.2025 - Current
Real Estate Agent
1st Class Real Estate
10.2024 - Current
Real Estate Assistant
1st Class Real Estate
06.2024 - 10.2024
Server
Ale & Ivy
07.2023 - 06.2024
Customer Service/ Inside Sales (Part-Time)
All Gates and Access
05.2021 - 06.2024
Server
Woodson’s Local Tap + Kitchen
04.2021 - 07.2023
Carhop Server
Sonic
08.2018 - 04.2021
High School Diploma -
Porter High School