Dynamic Collections Specialist with proven success at Discover Financial, excelling in credit and collections. Expert in relationship building and conflict resolution, I enhanced customer payment compliance and streamlined collection processes, significantly boosting recovery rates. Highly motivated with strong analytical skills, I uphold ethical standards while delivering exceptional service.
Results-driven collections professional adept at managing overdue accounts and implementing effective collection strategies. Proven track record of reducing delinquency through strategic communication and negotiation. Known for collaboration and flexibility, ensuring team success and adaptability to changing needs while maintaining high standards.
Experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency.