Hi, I’m
Seynabou Anna Diallo
Columbus,OH
Summary
High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality. Opening and closing procedures Multitasking Maintenance & Repair Organizational skills MS Office Relationship building Decision-making Flexible
Accomplishments
Volunteer at President Obama's Visit at University of Central Missouri.
Skills
- LANGUAGES
French , Wolof and basic Spanish
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
Work History
MacysNorfolk, VA
Customer Service Representative
05.2018 - 11.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
DSWColumbus, Ohio
Team Lead
05.2022 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Value City FunitureColumbus, Ohio
Customer Service Representative
01.2021 - 08.2022
Job overview
- Managed customer calls efficiently in a fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Delivered fast and friendly service regarding questions and service complaints.
Sams Club DistributionColumbus, OH
Clerk
08.2021 - 05.2022
Job overview
- Packing and labeling merchandise to prepare for loading and shipment to customers
- Packing merchandise to prepare delivery to the costumer.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
FedExColumbus, OH
Operation Team Leader - Clerk
02.2020 - 03.2021
Job overview
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation
- Supervised team of employees in establishment, maintaining positive and productive atmosphere to enhance employee experience
- Identified safety hazards and notified management to determine proper resolution of issues
- Fix issues related to shipment packages and issues related to receiving item to return to stock
- Proactively identified and solved complex problems .
Harmony GardensWarrensburg, MO
Head Chef
07.2013 - 04.2018
Job overview
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Hired, managed and trained kitchen staff.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Mentored kitchen staff to prepare each for demanding roles.
Education
Wichita State UniversityWichita, KS
Bachelor of Arts from ESL
05.2013
University of Central Missouri
Bachelor of Arts from Communications
01.2013
LCOFT Saint Louis Senegal
High School Diploma
07.2010
Languages
French
Native or Bilingual
Overview
10
years of professional experience
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