Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
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Seyvion Swain

Durham,NC

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success, and able to communicate and work effectively in diverse workplaces. Proven track record of successfully managing multiple projects and developing innovative solutions. I have 6+ years of customer service and 2+ year of Information Technology experience.

Overview

4
4
years of professional experience

Work History

ADM Specialist/Tape Operator

Kyndryl
06.2022 - Current
  • Contact point for customer support and servicing as requested from sent emails and Microsoft teams in a help desk setting
  • Manage up to hundreds of media/data tapes a day for several customer companies to either receive and store onsite or send offsite for secure vault storage
  • Document and confirm hundreds of media tapes/data whereabouts and create evidence to correct discrepancies through several processes required by the company's guidelines
  • Fulfill several customers' requests for media tape loads into data servers
  • Perform various scheduled daily tasks to ensure oversight and governance of hundreds of media
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.

Help Desk Intern

NCCU ITS Eagles Help Desk
01.2020 - 04.2020
  • Resolved technical issues for guests daily, readily available at a help desk for customers to walk up
  • Managed support tickets through ITS desk database for customers with extensive IT difficulties
  • Assisted in the rollout of new applications, providing training resources for end-users as needed.
  • Collaborated with IT team members to address complex technical issues, resulting in effective problemsolving.

Education

Bachelor of Science - Computer Science & Business

North Carolina Central University
Durham, NC
05.2020

Skills

  • Detail-Oriented
  • Documentation Management
  • Critical Thinking & Problem Solving
  • Troubleshooting
  • Teamwork & Collaboration
  • Data Governance
  • Customer Relations
  • Working Knowledge in Python, Java
  • Proficient in Adobe Illustrator, Dreamweaver, Photoshop, Microsoft Word, PowerPoint, Excel, Access, Teams, Outlook

Websites

Projects

Amazon | Prime Video | Project Eagle Prime, Durham, NC, 08/2019, 04/2020, Partook in creating a program within an eight-man team, using HTML/CSS, Node.JS, Python, JavaScript, and Electron that automates backfilling iMDb identifiers for 60% of titles within Prime Video database, eliminating mostly manual entry; learned necessary coding languages to do front-end development. Developed documentation that included business cases, as-is, to-be, GNATT Chart(s) and financial benefit statements and compiled them in a playbook. Drafted a user manual for end users to learn how to navigate the program. Presented finished product with the team to a panel of Amazon advisors, director of the CIS department at NCCU, and professor of the Capstone II class (CSB 4910).

Timeline

ADM Specialist/Tape Operator

Kyndryl
06.2022 - Current

Help Desk Intern

NCCU ITS Eagles Help Desk
01.2020 - 04.2020

Bachelor of Science - Computer Science & Business

North Carolina Central University

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Seyvion Swain