Sfroina Henderson
Austin,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Customer Service Associate
Federal Express
Austin, TX
07.1995 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Educated customers on special pricing opportunities and company offerings.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Addressed customer questions and concerns regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Refugio High School
Refugio, TX05-1987
Skills
- Point of sale systems
- Inbound and Outbound Calling
- Customer Support
- Product Merchandising
- Problem Resolution
- POS System Operation
- Inventory Control
- Merchandise upselling
- Stock replenishment
- Support case resolution
- Complaint Handling
- Customer Service
- Tactful and diplomatic
- Product and service solutions
References
References available upon request.
Timeline
Customer Service Associate
Federal Express
07.1995 - Current
High School Diploma -
Refugio High School
Similar Profiles
Karina CarrilloKarina Carrillo
Delivery Driver at Federal ExpressDelivery Driver at Federal Express
Tanner SpizzirriTanner Spizzirri
Courier Coach at Federal ExpressCourier Coach at Federal Express
Marcos PerezMarcos Perez
DOT Courier at Federal ExpressDOT Courier at Federal Express
Brian GrayBrian Gray
QA Administrator at Federal ExpressQA Administrator at Federal Express
Maddy RiversMaddy Rivers
Marketing Operations Intern at Arrive LogisticsMarketing Operations Intern at Arrive Logistics