Spencer Gutschke
Bish's RV
TRAVERSECITY,MI
1
Certification
11
years of professional experience
Experienced sales leader delivering exceptional customer service and relationship management. Known for strong negotiation skills and adaptability, with a proven track record in achieving sales targets and improving processes. Prepared to support organizational goals through strategic customer engagement.
Work History
RV Outfitter
3 Years 5 Months- Assisted customers in selecting RVs that matched their needs and preferences.
- Delivered comprehensive product demonstrations to enhance customer understanding and satisfaction.
- Maintained inventory accuracy through regular audits and system updates.
- Collaborated with team members to streamline outfitting processes and improve efficiency.
- Effectively used the CRM database to manage daily calls, texts, and emails.
Customer Experience Banker
9 Months- Assisted clients in understanding financial products, enhancing customer satisfaction and retention.
- Developed and maintained strong relationships with clients, contributing to increased account growth.
- Analyzed customer accounts to identify opportunities for cross-selling additional banking services.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
Insurance Agent
1 Year 8 Months- Developed tailored insurance solutions to meet diverse client needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Store Manager
1 Year 8 Months- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented loss prevention strategies, reducing shrinkage through staff engagement and operational audits.
- Analyzed sales data to identify trends, driving inventory management and stock replenishment decisions.
- Oversaw daily store operations, ensuring optimal customer service and merchandising standards.
- Achieved minimal year-over-year shrink and top inventory management throughout the district.
- Increased store profitability in consecutive years.
Assistant Manager
3 Years- Led team in achieving sales targets through effective staff training and development.
- Developed customer engagement strategies that improved satisfaction and repeat business.
- Mentored junior staff, fostering a collaborative work environment and enhancing team productivity.
- Streamlined inventory management processes to reduce discrepancies and enhance stock accuracy.
Education
High School Diploma
Skills
Product knowledge
Sales presentation
CRM tracking
Sales analysis
Goal orientation
Time management
Multitasking
Problem-solving
Adaptable and flexible
Effective communication
Professionalism
Computer proficiency and Microsoft office
Certification
RVTI Certified Technician
Timeline
RV Outfitter
Bish's RV
03.2023 - CurrentRead More
Customer Experience Banker
Huntington National Bank
06.2022 - 03.2023Read More
Insurance Agent
Bankers Life Insurance Company Of America
10.2020 - 06.2022Read More
Store Manager
Men's Wearhouse
02.2019 - 10.2020Read More
Assistant Manager
Men's Wearhouse
02.2016 - 02.2019Read More
Traverse City West Senior High School
High School Diploma
Read More