Sha' DeCenso
Santa Rosa,CA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Sales expert, organized decision-maker and strategic planner. A knack for building productive working relationships. Successful in a fast-paced environment. A passion for detail. My goal as a manager is to guide my team to be successful as an employee and in life.
Overview
10
10
years of professional experience
Work History
Logistics Specialist
Whitecap
Santa Rosa, CA
08.2020 - Current
- Aided senior leadership with report generation to utilize process improvements.
- Trained team members in systems operation, stock procedures and customer services.
- Processed sales transactions.
- Offered diverse clerical support to office team members. Managed correspondence, answered telephone calls and tracked documentation.
- Promoted to leadership position. In recognition of my strong work ethic and exceptional customer service.
- Worked seamlessly between six departments to achieve daily goals.
- Successfully distributed industrial Construction Supplies.
- Successful use of essential tools such as forklift. Plastic wrap machine, pallet strap tool, pallet jack, dolly, box cutter, walkie-talkie, intercom, multi line telephone, a software system such as Oracle.
- Cash handling and bank deposits.
- Utilization of my class B driver's license.
General Manager
The Farmhand
Guerneville, CA
06.2018 - 07.2020
- Managed inventory levels.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs.
- Conducted regular meetings with senior management team.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee reviews.
Merchandiser Manager
Driveline
, CA
01.2015 - 07.2018
- Placed prices and descriptive signage to enhance displays and promote items.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Used company provided mobile technology to perform basic job functions.
- Performed scheduled inventory counts and supply audits.
- Worked with multiple departments to coordinate new complete store set ups.
Mail Carrier
USPS, United States Postal Service
, CA
12.2016 - 05.2018
- I delivered mail throwout nine cities and a large unincorporated area of Sonoma County, Ca.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
Office Manager at a Law Firm
Elissa Urlik Attorney
Santa Rosa, CA
10.2014 - 12.2016
- Maintained impeccable office organization to support efficiency, professionalism.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Porting files to and from live court proceedings.
- Maintaining files for all active court cases.
Education
Some College (No Degree) - Arts Management
Santa Rosa Junior College
Santa Rosa, CASkills
- Excellent customer service
- Documentation and Reporting daily reports
- Skilled at team building
- Certified counterbalance, reach truck, high capacity and order picker forklifts Both electric and gas powered
- Inventory control
- Cash handling, Bank deposits
- General maintenance
- Expert in display set up and tear down
- Resets and merchandising
- Pallet jack, conveyor belts, dollies, mother-daughter carts, dock use and safety
- Class B Drivers licenses
- Stock control
- Scheduling
- Safety mindset
- Cheery attitude
Timeline
Logistics Specialist
Whitecap
08.2020 - Current
General Manager
The Farmhand
06.2018 - 07.2020
Mail Carrier
USPS, United States Postal Service
12.2016 - 05.2018
Merchandiser Manager
Driveline
01.2015 - 07.2018
Office Manager at a Law Firm
Elissa Urlik Attorney
10.2014 - 12.2016
Some College (No Degree) - Arts Management
Santa Rosa Junior College