SHA JOHNSON
Chicago
Summary
Motivated professional with a strong work ethic and adaptability. Exceptional interpersonal skills enhance collaboration and communication. Proven ability to work independently and quickly acquire new skills to meet challenges.
Overview
18
18
years of professional experience
Work History
Pricing Analyst
Uber Freight
Chicago
01.2023 - 11.2025
- Utilized data analysis tools to assess market trends and customer behavior.
- Developed competitive pricing strategies within the logistics industry to enhance market position.
- Provided insights on pricing adjustments based on competitor analysis and prevailing market conditions.
- Created comprehensive reports to communicate pricing strategies and recommendations to stakeholders.
- Collaborated with cross-functional teams to align pricing initiatives with business objectives.
- Supported implementation of new pricing systems, resulting in improved operational efficiency.
Account Executive
Uber Freight
Chicago
08.2019 - 12.2022
- Cultivated strong client relationships through consistent communication and follow-ups.
- Managed account portfolios to align client needs with service offerings, enhancing satisfaction.
- Negotiated contracts with clients to secure profitable outcomes for company.
- Developed relationships with key decision makers through site visits and follow-up calls, fostering long-term partnerships.
- Collaborated with marketing teams to create targeted promotional campaigns that increased client engagement.
- Maintained accurate records of sales activities using CRM software.
Customer Support Specialist
Uber Technologies Inc.
Chicago
01.2017 - 07.2019
- Provided prompt customer support across phone, email, and chat channels, enhancing customer satisfaction.
- Resolved inquiries utilizing company-specific software and troubleshooting techniques.
- Recorded customer interactions in internal database, ensuring accurate tracking and reference.
- Documented customer interactions in the internal database for future reference.
- Collaborated with team members to enhance service quality and efficiency.
- Kept current with Uber's policies to effectively address customer inquiries and concerns.
Marketing Executive
Various (Sony, Universal Music Group, etc)
New York
08.2007 - 12.2016
- Coordinated integrated promotional campaigns across digital and traditional media platforms to maximize reach.
- Developed targeted marketing strategies for successful album launches at major music labels.
- Analyzed market trends to identify opportunities for new music releases.
- Collaborated with artists and management on branding and messaging initiatives.
- Managed social media accounts to enhance audience engagement and brand visibility.
- Evaluated marketing strategies based on company objectives and market trends.
Education
B.A. - Political Science
Howard University
Washington, DCSkills
- Commercial pricing strategy
- Pricing analysis
- Revenue forecasting
- Risk assessment
- Contract evaluation and RFP analysis
- Quantitative analysis
- Data-driven decisions
- Regulatory compliance
- Portfolio management
- Stakeholder management
- Customer management
- Cross-functional collaboration
- Problem solving
- Client negotiation
- Attention to detail
- Effective communication
- Written communication
Timeline
Pricing Analyst
Uber Freight
01.2023 - 11.2025
Account Executive
Uber Freight
08.2019 - 12.2022
Customer Support Specialist
Uber Technologies Inc.
01.2017 - 07.2019
Marketing Executive
Various (Sony, Universal Music Group, etc)
08.2007 - 12.2016
B.A. - Political Science
Howard University