Sha-Lena Moses
Snellville,GA
Summary
Customer service-focused and detail-oriented professional with hands-on experience in airline services and retail operations. Known for delivering excellent customer experiences, maintaining high standards, and working effectively in team environments. Seeking to grow within a company that values professionalism, strong customer service, and career development.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Cabin Experience Agent
Delta Airlines
Atlanta, GA
10.2023 - Current
- Maintain cleanliness and organization of aircraft interiors
- Prepare cabins for boarding and departure
- Conduct security checks and handle lost items
- Ensure safety standards are met at all times
Executive Merchandiser
The Home Depot
Lilburn, GA
10.2017 - 10.2024
- Maintain store visual standards and product displays
- Stock and organize merchandise
- Assist customers with product inquiries
Department Manager
Walmart
Lilburn, GA
08.2015 - 09.2017
- Managed inventory and pricing updates
- Supervised stocking and merchandising
- Supported team operations
Customer Service Representative
First Transit / NYCTA
Queens, NY
03.2011 - 03.2014
- Handled high-volume customer calls
- Processed applications and updated records
- Provided route and service information
Education
Associate Degree - Paralegal Studies
TCI College
Manhattan, NY 04.2010 - 06.2012
GED -
GED Plus
Bronx, NY 02.2008 - 08.2008
Skills
- Communication
- Leadership
- Problem-Solving
- Time Management
- Customer Service
- Visual Merchandising
- Team Collaboration
Timeline
Cabin Experience Agent
Delta Airlines
10.2023 - Current
Executive Merchandiser
The Home Depot
10.2017 - 10.2024
Department Manager
Walmart
08.2015 - 09.2017
Customer Service Representative
First Transit / NYCTA
03.2011 - 03.2014
Associate Degree - Paralegal Studies
TCI College
04.2010 - 06.2012
GED -
GED Plus
02.2008 - 08.2008