Sha-Ri Fuller
Long Island City
Summary
Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Track record of effective communication and conflict resolution, driving team success.
Overview
5
5
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
11.2021 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Community Technician
BRC
06.2022 - 06.2023
- Monitored the residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment.
- Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness.
- Manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience.
- Responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes.
- Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed.
- Conducted thorough inspections of facilities, identifying maintenance needs and coordinating necessary repairs.
- Improved resident satisfaction by addressing concerns promptly and efficiently.
Security Officer
Arrow Security Corp.
04.2020 - 05.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Education
High School Diploma -
Boys And Girls High
Brooklyn, NY06-2015
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Staff motivation
- Customer service
Timeline
Community Technician
BRC
06.2022 - 06.2023
Barista/Shift Supervisor
Starbucks
11.2021 - Current
Security Officer
Arrow Security Corp.
04.2020 - 05.2021
High School Diploma -
Boys And Girls High
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