SHAADIA MOORE
Walkertown,NC
Summary
Dynamic professional with extensive experience at Atrium Health Wake Forest Baptist, excelling in customer support and records management. Proven ability to enhance operational efficiency through effective scheduling and conflict resolution. Adept at utilizing Microsoft Office and EMR systems, demonstrating strong attention to detail and exceptional communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CITI Researcher (Part-Time)
Collab by Mothers / Action4Equity
Forsyth County, USA
10.2022 - Current
- Conduct research and collect statistical data for community health initiatives.
- Organize events and maintain documentation.
- Prepare community education materials.
Lead Teacher
The Children’s Courtyard
Kernersville, USA
03.2023 - 10.2024
- Maintained student records and documentation.
- Coordinated schedules, meetings, and daily operations.
- Provided administrative assistance to staff.
Corporate Patient Access Registrar
Atrium Health Wake Forest Baptist
, USA
06.2024 - 09.2024
- Registered and escorted patients with accurate insurance and demographic verification.
- Managed multi-line phone systems and supported switchboard operations.
- Responded to emergency code situations with timely clerical support.
- Provided excellent service in a fast-paced healthcare environment.
Administrative & Marketing Assistant
Personalized Physical Therapy & Wellness
Winston-Salem, USA
12.2022 - 03.2023
- Scheduled patients and handled phone inquiries.
- Created newsletters, social media content, flyers, and event promotions.
- Supported outreach events and maintained office organization.
Shipping Clerk (Administrative Logistics)
CJ Logistics
Kernersville, USA
10.2021 - 12.2021
- Verified Bills of Lading and maintained yard reports.
- Coordinated logistics operations and updated scheduling systems.
Benefits Specialist (Temp Assignments)
Randstad / Aon Hewitt
Winston-Salem, USA
09.2015 - 09.2021
- Assisted callers with benefits enrollment and COBRA inquiries.
- Maintained confidential benefits data with accuracy.
- Handled high-volume customer support.
Concierge
Salemtowne Retirement Community
Winston-Salem, USA
06.2020 - 09.2020
- Managed front desk operations, scheduling, payments, and visitor logs.
- Entered maintenance requests and coordinated resident services.
University Program Specialist
Winston-Salem State University
Winston-Salem, USA
11.2015 - 09.2018
- Processed registrations, residency forms, and grade changes via Banner 8.
- Managed calendars, room reservations, and academic events.
- Supported circulation desk operations and student services.
Education
Bachelor of Science - Communication
Western Carolina University
Cullowhee, NC08.2014
Skills
- Scheduling
- Reception
- Customer Support
- Records Management
- Document Filing
- Data Entry
- Calendar Coordination
- Office Management
- Registration
- Microsoft Office
- Banner 8
- Adobe InDesign
- InvoMax
- EMR Systems
- POS Systems
- Communication
- Emotional Intelligence
- Conflict Resolution
- Problem-Solving
- Attention to Detail
- Multitasking
- Professionalism
Certification
- CITI Biomedical Investigator Certified, 2022
- Disney Quality Service Training
- Emotional Intelligence Training, 2017, 2019
- Conflict Resolution & Effective Communication
Core Skills
Scheduling, Reception, Customer Support, Records Management, Document Filing, Data Entry, Calendar Coordination, Office Management, Registration, Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook), Banner 8, Adobe InDesign, InvoMax, EMR Systems, POS Systems, Communication, Emotional Intelligence, Conflict Resolution, Problem-Solving, Attention to Detail, Multitasking, Professionalism
Timeline
Corporate Patient Access Registrar
Atrium Health Wake Forest Baptist
06.2024 - 09.2024
Lead Teacher
The Children’s Courtyard
03.2023 - 10.2024
Administrative & Marketing Assistant
Personalized Physical Therapy & Wellness
12.2022 - 03.2023
CITI Researcher (Part-Time)
Collab by Mothers / Action4Equity
10.2022 - Current
Shipping Clerk (Administrative Logistics)
CJ Logistics
10.2021 - 12.2021
Concierge
Salemtowne Retirement Community
06.2020 - 09.2020
University Program Specialist
Winston-Salem State University
11.2015 - 09.2018
Benefits Specialist (Temp Assignments)
Randstad / Aon Hewitt
09.2015 - 09.2021
Bachelor of Science - Communication
Western Carolina University