Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaakirah Jerkins

Summary

Motivated and detail-oriented individual with strong communication and problem-solving skills, seeking an opportunity as a Bill Collector.

Skilled in handling customer interactions, negotiating payment solutions, and maintaining professionalism in high-pressure situations.

Quick learner with a strong work ethic and a commitment to following company policies and regulations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Shoe Dept. Encore
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

Tranzilli's
03.2021 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

GED
Philadelphia, PA
02-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Call management
  • Document control
  • Sales expertise
  • Customer relationship management (CRM)

Certification

  • Help Desk Analyst, Tier 1 Support Specialist - HDI.
  • Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.

Timeline

Customer Service Representative

Shoe Dept. Encore
06.2022 - Current

Manager

Tranzilli's
03.2021 - 07.2024

GED

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Shaakirah Jerkins