Shabanam Shaikh
Irving,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Assistance Representative
Dunkin' Donuts
07.2016 - 04.2023
- Demonstrated exceptional customer service skills while efficiently managing monetary transactions and delivering high-quality food and beverage service to ensure a positive dining experience for patrons.
- Accumulated three years of specialized experience in the art of coffee making, consistently meeting and exceeding customer expectations with a rich and diverse range of coffee beverages.
- Upheld stringent standards of cleanliness, orderliness, and hygiene in the workplace, ensuring a safe and pleasant environment for both customers and colleagues.
- Methodically checked and logged daily deliveries, proficiently storing goods using a system of stock rotation, thereby minimizing waste and maximizing product freshness.
- Provided invaluable supervision and guidance to newly hired staff, facilitating their onboarding and fostering a cohesive and productive work environment.
Assembly Operator
Beaver Visitec International
01.2012 - 05.2016
- Worked different stations to provide optimal coverage and meet production goals.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Operated production machinery safely to reduce workplace accidents.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Used air-powered hand tools to position and secure parts into specified openings.
- Trained new team members by relaying information on company procedures and safety requirements.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed safety protocols to maintain safe working environment.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Assisted in development of new assembly processes.
Education
Bachelor of Commerce & Accounting - Accounting
SOUTH GUJARAT UNIVERSITY
Gujarat, INDIA04.2005
Skills
- Account Management
- Credit Card Payment Processing
- Sales Expertise
- Staff Training
- Microsoft Word
- Retail Sales Customer Service
- Active Listening
- Microsoft Excel
Timeline
Customer Assistance Representative
Dunkin' Donuts
07.2016 - 04.2023
Assembly Operator
Beaver Visitec International
01.2012 - 05.2016
Bachelor of Commerce & Accounting - Accounting
SOUTH GUJARAT UNIVERSITY
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