Shabil Nannunji
New York,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer service Executive/primary cashier
Virgin megastores
11.2015 - 12.2024
- Implemented and maintained a calm and well organized environment for both the customers and staff in general
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Managed cash handling procedures to ensure accuracy and accountability in transactions.
- Trained new staff on customer service protocols and cash management systems.
- Maintained a clean and organized checkout area to enhance the customer experience.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Conducted daily cash drawer reconciliation to ensure all transactions were accounted for.
- Collaborated with team members to implement promotional campaigns and drive sales.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Engaged with customers to foster a welcoming environment and encourage repeat business.
- Resolved customer complaints by identifying root causes and providing effective solutions.
- Monitored customer flow to optimize service times and reduce wait periods.
- Facilitated communication between departments to streamline operations and improve service delivery.
- Implemented feedback systems to gather customer insights and inform service improvements.
- Promoted loyalty programs to enhance customer retention and satisfaction.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Identified trends and assessed opportunities to improve processes and execution.
- Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
- Enhanced online presence and e-commerce sales through overhaul of company website and digital marketing strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted regular audits of cash handling procedures to prevent discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
cashier
Abela/IKEA
10.2013 - 10.2015
- Processed customer transactions efficiently at the point of sale, ensuring accuracy and speed.
- Maintained knowledge of store promotions and sales to provide informed assistance to customers.
- Assisted in training new cashiers on register operation and customer service practices.
- Monitored inventory levels and reported discrepancies to management to aid in stock management.
- Provided support to customers during checkout, addressing questions and resolving issues promptly.
Office Intern
F.Mukasa and Advocates
02.2010 - 02.2012
- Implemented and followed the firm policies
Education
Associate of Arts - Hotel Management
United states international university
Nairobi, KenyaSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash handling and management
- Order taking
- Conflict resolution
- Issue resolution
- Complex Problem-solving
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
- certified health from Institute for Integrative Nutrition- class of 2018
Languages
English
Full Professional
Interests
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
- Yoga
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Customer service Executive/primary cashier
Virgin megastores
11.2015 - 12.2024
cashier
Abela/IKEA
10.2013 - 10.2015
Office Intern
F.Mukasa and Advocates
02.2010 - 02.2012
Associate of Arts - Hotel Management
United states international university