Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Shabina  Panjwani

Shabina Panjwani

Manager/Customer Service
Little Elm,TX

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Manager of Operations

Diamond District
08.2018 - 07.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.

Business Owner/Operator

Marble Slab
07.2003 - 06.2018
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Optimized team hiring, training and performance.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Provided outstanding coaching to employees to boost productivity.
  • Input income and expense details into database to track business finances and address variances.

Education

Bachelor of Arts - Arts& Commerce

Kishanchand Chelaram College
Mumbai,India
05.1985

High School Diploma -

Mount Mary High School
Mumbai, India
05.1980

Skills

  • Overseeing Employees
  • Payroll Operations
  • Overseeing Logistics
  • Business Operations
  • Quality Standards
  • Regulatory Compliance
  • Training Programs
  • Departmental Operations
  • Safety Awareness
  • Reporting Tools
  • Marketing Campaigns
  • Quality Assurance
  • Delivery Schedules
  • Cost Control
  • Safety Regulations
  • Growth Plans
  • Operational Standards
  • Customer Care
  • Employee Evaluation
  • Customer Satisfaction
  • Incident Response

Languages

English
Gujarati
Hindi

Timeline

Manager of Operations

Diamond District
08.2018 - 07.2021

Business Owner/Operator

Marble Slab
07.2003 - 06.2018

Bachelor of Arts - Arts& Commerce

Kishanchand Chelaram College

High School Diploma -

Mount Mary High School
Shabina Panjwani Manager/Customer Service