Shabir Aziz
Dublin,OH
Summary
Dynamic Customer Service Representative with a proven track record at Walmart, excelling in problem resolution and relationship building. Leveraged critical thinking and active listening to enhance customer loyalty and drive sales growth through effective upselling. Proficient in Microsoft Excel, maintaining detailed records to ensure seamless follow-up and issue resolution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
03.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Davidson High School
Hilliard, OH03-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Microsoft Excel
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Sales Essentials Certificate
Languages
Hindi
Native or Bilingual
pashto
Native or Bilingual
Urdu
Full Professional
English
Native or Bilingual
Arabic
Professional Working
Timeline
Customer Service Representative
Walmart
03.2022 - 08.2023
High School Diploma -
Davidson High School
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