Shabnam Ahmadi
Sacramento,CA
Summary
Hardworking and motivated manager with 12 years of experience and record of success in food service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Crest Cafe
Sacramento, CA
07.2012 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Investigated customer complaints related to product and service quality or delivery issues.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Monitored team progress towards achieving milestones set forth in project plans.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Engaged with existing and potential clients to gain insight into needs.
- Planned and coordinated logistics for large-scale events or conferences.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Some College (No Degree) - Nursing Science
American River College
Sacramento, CASkills
- Expense Tracking
- Business Development
- Marketing
- Staff Management
- Team Leadership
- Time Management
- Project Management
- Schedule Preparation
- Staff Training and Development
Languages
Farsi
Professional
Turkish
Limited
Persian
Professional
English
Professional
Certification
- ServSafe Food Protection Manager Certification
- Volume and mega Lash Certificate
Affiliations
- Urban gardening
- Gourmet cooking
- Biking
- Hiking
Timeline
Manager
Crest Cafe
07.2012 - Current
Some College (No Degree) - Nursing Science
American River College
- ServSafe Food Protection Manager Certification
- Volume and mega Lash Certificate
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