SHABNAM SANGI
Arabian Grill Mediterranean Ltd
Surrey BC,British Columbia
4
Languages
6
years of professional experience
Customer Service Cashier handling order taking, payment processing, and cash management in busy service settings. Keeps work areas clean and organized, supports accurate drawer counts at the start and end of shifts, and stays calm during high-pressure customer interactions. Resolves complaints with empathy and clear communication, using service recovery to support customer loyalty and service goals.
Work History
Customer Service Cashier
6 Months- Sustain 15% customer satisfaction by resolving complaints promptly and using service recovery during busy periods.
- Support 20 guests per shift by taking orders accurately and delivering fast, courteous counter service.
- Process customer orders and payment transactions accurately while maintaining a calm, professional presence during rush periods.
- Handle concerns quickly, escalate major issues to the supervisor, and keep guest interactions positive and respectful.
- Maintain a clean, organized workspace that supports efficient service and a welcoming customer environment.
- Count cash in drawers at the beginning and end of each shift to support accurate cash management and drawer balance.
- Meet customer service goals by staying composed under pressure and consistently exceeding guest expectations.
Cashier
1 Year 1 Month- Greeted customers professionally and completed checkout quickly during busy store periods.
- Verified prices, discounts, and payment methods to support smooth register operations.
- Assisted shoppers with order taking and checkout questions at the front register.
- Resolved routine customer concerns calmly and referred complex issues to the appropriate store staff.
Customer Service
3 Years 10 Months- Provided courteous customer support at the counter, answering questions and guiding shoppers through purchases.
- Resolved routine complaints calmly, helping maintain a positive shopping experience and steady customer flow.
- Handled customer interactions professionally, keeping service consistent during peak store traffic.
- Supported checkout operations by processing payments, issuing receipts, and confirming transaction details.
Education
Certificate - English Language
High School Diploma
Skills
Customer service
Order taking
Guest services
Service recovery
Complaint resolution
Cash handling
Cash management
Payment processing
Drawer balancing
End-of-shift reconciliation
Languages
English
Full Professional
Hindi
Full Professional
Persian
Full Professional
Dari
Native or Bilingual
Timeline
Customer Service Cashier
Arabian Grill Mediterranean Ltd
12.2024 - 06.2025Read More
Cashier
H&M Clothing
11.2022 - 12.2023Read More
Customer Service
Zara
01.2019 - 11.2022Read More
Zarghona High School
High School Diploma
Read More
Cochise College
Certificate from English Language
Read More
Status
- Legal Permanent Resident Of Canada