Shabraeliah Jones
McDonough ,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Total System Services Inc.
McDonough, GA
09.2018 - Current
- Managed Approximately 100 incoming calls promptly
- Documented and detailed calls and complaints using call center's CRM database
- Reviewed and solved account and billing discrepancies
- Verified vendor accounts by reconciling monthly statements and related transactions
Personal Care Assistant
Home Healpers Atlanta
Atlanta, GA
10.2017 - 08.2018
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Transported clients to and from medical appointments with safety and efficiency
- Laundered clothing and bedding and changed linens one time per eight hours to prevent spread of infection
Phlebotomy Technician
Tallahassee Primary Care Associates
Tallahassee , FL
09.2016 - 10.2017
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
- Built trust and minimized patient discomfort during phlebotomy procedures through conversation and breathing Techniques
Direct Support Professional
Developmental Rehablitative Services
Perry, FL
06.2012 - 09.2016
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement
- Completed entries in log books, journals and care plans to document accurately report patient progress
Education
Certfication - Phlebotomy
Southeastern School of Health Science
Tallahassee12.2016
Skills
- Data entry
- Phlebotomy Certification
- Patient-oriented
- Credit card payment processing
- Customer Service
- Problem-solving
- Patient chart documentation
- Word processing
- Verbal and written communication
Timeline
Customer Service Representative
Total System Services Inc.
09.2018 - Current
Personal Care Assistant
Home Healpers Atlanta
10.2017 - 08.2018
Phlebotomy Technician
Tallahassee Primary Care Associates
09.2016 - 10.2017
Direct Support Professional
Developmental Rehablitative Services
06.2012 - 09.2016
Certfication - Phlebotomy
Southeastern School of Health Science
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