Shabrea DeWalt
Charlotte,United States
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
7
7
years of professional experience
Work History
Cash Logistics Processor
Brinks Security
12.2021 - Current
- Reviewed account information and individual customer charges to produce correct bills.
- Accepted and submitted payments, updated account information and produced receipts.
- Organized cash movements between offices and to or from banks.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Shift Supervisor
PLS Check Cashing
05.2021 - 12.2021
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
Office Assistant
Food Lion
09.2016 - 05.2021
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Education
Bachelor of Science - Mathematics
Livingstone College
Salisbury, NC05.2020
Skills
- Safe balancing
- Transaction management
- Opening and closing procedures
- Documentation skills
- Critical thinking
- Active listening
- Supervision & Leadership
- Customer Service
- Data Management
- MS Office
Timeline
Cash Logistics Processor
Brinks Security
12.2021 - Current
Shift Supervisor
PLS Check Cashing
05.2021 - 12.2021
Office Assistant
Food Lion
09.2016 - 05.2021
Bachelor of Science - Mathematics
Livingstone College
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