Shabreka Foster
Union,South Carolina
Summary
Pharmacy Technician Profile Graduate of an Associate of Occupational Studies in Medical Specialties, with an emphasis in Pharmacy Technician. Strong customer service, data entry, and phone etiquette skills. Completed a Pharmacy Technician externship at Roche Pharmacy, excelled in filling prescriptions for patients and educating patients about their prescription. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Customer service representative
11.2021 - Current
- Respond to telephone inquiries, providing quality service to customers regarding status of orders and products
- Ensure customers are satisfied
- Recommend solutions that would benefit customers and strive for quick resolutions
- Handle high volume calls about billing, complaints, and anything related to customer care
- Remain calm and polite during times of customer dissatisfaction in order to listen and guide customer to best possible resolution.
Shift Leader
Hardees
11.2015 - 11.2021
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answering questions and offering advice
- Trained new team members in cash register operation, stock procedures and customer service
- Collaborated closely with front-end staff to assist customers
- Managed over $1000 worth of cash while managing food and drinks
- Manage shift with coworkers to ensure best customer care
- Responsible for assisting tasks to other employees to ensure regular and closing procedures were accomplished and checked.
Experience Pharmacy Technician
Roche Pharmacy
06.2020 - 08.2020
- Enter and maintain prescription data using computer system
- Assist pharmacist with maintaining ongoing medication inventory and place medication orders when instructed
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy
- Delivered quality customer service to patients, responding to inquiries, questions, or requests, and referring them to pharmacist for medical information
- Verified accuracy of patient information
- Counting prescription medication, filling prescriptions, and typing and attaching medication labels
- Process patient insurance
Education
Associate of Applied Science -
Independence University
Salt Lake City, UT08.2020
Associate of Occupational Studies - Medical Specialties Grad
Independence University
Salt Lake City, UT08.2020
Skills
- Communication
- Computerized Medical Administration
- Computerized Pharmacy Systems and Database
- Data Entry
- Insurance Specialist
- Medical Billing
- Medical Terminology
- Pharmacy Essentials
- Pharmacy Technology Applications
- Principles of Drug Administration
- Principles of Pharmacy Technology
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Customer service representative
11.2021 - Current
Experience Pharmacy Technician
Roche Pharmacy
06.2020 - 08.2020
Shift Leader
Hardees
11.2015 - 11.2021
Associate of Applied Science -
Independence University
Associate of Occupational Studies - Medical Specialties Grad
Independence University
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