Shabria Dasilva
Seattle,WA
Summary
Accomplished Administrative Assistant with a proven track record at Washington Works, enhancing office efficiency and improving process workflows by leveraging exceptional Microsoft Office Suite and critical thinking skills. Expert in customer and client relations, significantly boosting departmental productivity and streamlining administrative functions. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
34
34
years of professional experience
Work History
Administrative Assistant 2
Fred Hutchinson Cancer Research Center, Fhcrc
02.1998 - Current
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Patient Access program support and coordination. Responsible for tasks after hiring process- managing complex training schedules, communicating program details with participants, and managing program meetings.
- Under direct supervision with some independence, performs work and administrative duties specific to a department or program.
- Provides meeting support. Takes minutes at department and/or committee meetings, prepares agendas and distributes minutes.
- Provides analytical skills in data collection, generates reports and tracking over time with knowledge to link to strategic goals and program development
- Monitor and manage communication and queries from external and internal sources with timely solutions serving as the central point of contact for the department
- Design and maintain department SharePoint and Teams pages and other internal communication channels
- Work collaboratively in sharing team responsibility and coverage, providing coverage for team members as appropriate for level of responsibility
- Answered multi line phone system-taking 50-70 calls
- Assisted with referrals to transportation, housing stability dept.
- Managed billing statements for patient genetic testing
- Assisted with accuracy of patient billing /authorizations, co-pays, to insurance
Administrative Assistant
Washington Works
10.1990 - 02.1998
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Transcribes, formats, and proofreads a variety of material (e.g., correspondence, invoices, contracts, meeting minutes, reports, speeches, and presentations) using word processing, presentation, graphics, and spreadsheet software.
• Coordinates internal and external meetings across multiple time zones, making travel arrangements, completing expense reports and ensuring that various meeting amenities are available.
• Manages the appointments and schedules of applicable staff. - Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Microsoft Office Suite
- Scheduling and calendar management
- Dedicated Team Player
- Strong Problem Solver
- Critical Thinking
- Computer Proficiency
- Customer and client relations
Timeline
Administrative Assistant 2
Fred Hutchinson Cancer Research Center, Fhcrc
02.1998 - Current
Administrative Assistant
Washington Works
10.1990 - 02.1998
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