Shabria Ellenwood
Atlanta,GA
Summary
Dynamic Administrative Supervisor with a proven track record at State Farm Arena, enhancing operational efficiency through effective communication and resource management. Skilled in budget tracking and complaint resolution, I fostered a motivated team environment, driving customer satisfaction and achieving performance benchmarks. Adaptable and self-motivated, I excel in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
State Farm Arena
Atlanta, GA
07.2024 - Current
- Streamlined communication between departments to enhance operational efficiency.
- Supervised daily administrative operations at a large entertainment venue.
- Coordinated event scheduling and staff assignments to optimize resource allocation.
- Managed inventory for office supplies and equipment to ensure availability.
- Developed filing systems for crucial documents, improving retrieval processes.
- Assisted in budget preparation and tracked expenses for financial accuracy.
- Reviewed employee timesheets regularly to verify accurate recording of hours worked.
- Resolved employee conflicts through thorough investigations and appropriate disciplinary actions.
Branch Supervisor
Sixt Rent A Car
04.2023 - 10.2023
- Boosted customer satisfaction with attentive service, and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Supervisor
Dhl Warehouse
04.2019 - 07.2020
- Supervised warehouse operations by managing employees during shifts.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Resolved conflicts between team members and addressed complaints or grievances.
Education
High School -
Millville Senior High School
Millville, NJ06.2011
Skills
- Phone and email etiquette
- Coaching and mentoring
- Problem solving
- Time management
- Multitasking
- Adaptability
- Microsoft Office proficiency
- Complaint resolution
- Self-motivation
- Operations management
- Professionalism
- ParkMobile
- Flash
- Invoices and estimates
- Staff training
- Customer satisfaction
- Budget tracking
Certification
CPR & First Aid
Timeline
Administrative Supervisor
State Farm Arena
07.2024 - Current
Branch Supervisor
Sixt Rent A Car
04.2023 - 10.2023
Supervisor
Dhl Warehouse
04.2019 - 07.2020
High School -
Millville Senior High School