Shacni Jama
Galloway
Summary
Compassionate, detail-oriented healthcare professional with extensive experience as a Home Health Aide and Patient Care Associate, providing comprehensive patient-centered care, assisting with daily living activities, monitoring patient conditions, and supporting clinical teams. Currently working in a fast-paced service environment while pursuing Medical Assisting certification, further developing clinical skills, medical knowledge, and hands-on patient care experience. Demonstrates strong communication, multitasking, time management, and adaptability, with a proven commitment to patient safety, comfort, and high-quality care delivery.
Overview
4
4
years of professional experience
Work History
Server
Alley burger
Columbus
06.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to guests.
- Assisted in training new staff on service protocols.
- Maintained cleanliness and organization of dining area and utensils.
- Collaborated with kitchen staff to ensure smooth service flow.
- Processed payments and managed cash register efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Patient Care Associate
OhioHealth Group
Columbus
04.2024 - 06.2025
- Assisted nursing staff with daily patient care tasks and activities.
- Monitored patient vital signs and reported changes to medical team.
- Maintained cleanliness and organization of patient rooms and common areas.
- Communicated effectively with patients to address concerns and provide support.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
Home Health Aide
StoryPoint Senior Living
Powell
02.2022 - 04.2024
- Assisted residents with daily living activities and personal care needs.
- Monitored and recorded patients' vital signs and health changes.
- Communicated regularly with healthcare staff regarding patient status and concerns.
- Provided companionship and emotional support to enhance residents' well-being.
- Maintained cleanliness of living areas to promote a hygienic environment.
- Assisted clients with bathing, dressing, and incontinence care.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Education
Certification - Medical Assisting
Stepful
Columbus, OH 09.2025 - 01.2026
Skills
- Patient care
- Vital sign monitoring
- Effective communication
- Customer service
- Time management
- Organizational skills
- Food running
- Table resetting
- Sales techniques
- Server training
- Menu memorization
- Dietary restrictions knowledge
Timeline
Certification - Medical Assisting
Stepful
09.2025 - 01.2026
Server
Alley burger
06.2025 - Current
Patient Care Associate
OhioHealth Group
04.2024 - 06.2025
Home Health Aide
StoryPoint Senior Living
02.2022 - 04.2024