SHACOBI BOYD
BRONX,NY
Summary
Dynamic leader with a strong record of enhancing operational efficiency and team performance. Proven ability to implement effective training and problem-solving strategies, resulting in significant administrative improvements. Committed to fostering collaboration and driving impactful results that exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Administration Supervisor/Environmental Services
MONTEFIORE MEDICAL GROUP
BRONX, NY
03.2023 - Current
- .. Promotes Environment Services department goals by selecting, motivating, and training capable team members
- Supervises, hires, trains, disciplines, and evaluates the performance of staff
- Prioritizes, schedules, assigns, and monitors work to optimize operational service
- Coordinated staff activities through throughput epic command system to ensure efficient operations
- Analyzed and implemented workflow changes to enhance departmental efficiency and effectiveness
- Implements established policies and procedures as they pertain to Environmental Sanitation
- Troubleshot and trained on rover device to ensure timely completion of daily housekeeping tasks
Senior Clerk/Admitting Department
MONTEFIORE MEDICAL GROUP
BRONX, NY
08.2021 - 03.2024
- Responsible for scheduling all necessary ancillary appointments for patients as required.
* Ensure all patient needs are met in a timely fashion.Able to multi-task in a fast-paced environment, excellent organizational skills, compassion, and ability to meet deadlines and work effectively with others - Maintain communication with patients, physicians, and staff regarding patient care
- Admitting/Discharging and Transferring Patients in and out of all Montefiore Campus
- Provides the highest level of customer service to all visitors, patients, and guests
- Prioritizes assignments and organizes functions to ensure effective clerical procedures
- Rotates to multiple campuses based on operational needs
- Facilitated pre-admission processes for patient procedures, ensuring timely completion of all documentation.
- Ensured patient information was updated and accessible for care coordination.
- Scanning documents to patient chart
- Schedules patient appointments and provides information to patients and clinical staff. Resolves scheduling conflicts and updates EPIC scheduling system. Contacts patients or designee to confirm appointments. Prepares and updates files for daily schedule.
- Responsible for scheduling all necessary ancillary appointments for patients as required.
* Ensure all patient needs are met in a timely fashion. - Documented patient encounters and phone notes into EPIC. Generated patient requests such as letters and correspondence via EPIC. Scanned all medical documents and financial information. Processed all alerts and flags in EPIC promptly.
Service Associates
MONTEFIORE MEDICAL GROUP
BRONX, NY
10.2020 - 08.2021
- Maintained cleanliness of patient rooms to ensure comfort and safety for patients.
- Collected dining trays to uphold cleanliness and enhance patient dining experience.
- Prepared discharge rooms for incoming patients to facilitate smooth transitions.
- Transporting patients to diagnostic procedures and other hospital locations
- Sweeping and mopping in non-clinical areas
Dietary Aid
BAINBRIDGE NURSING & REHABILITATION CENTER
BRONX, NY
06.2019 - 10.2020
- Collaborated with dietary manager to prepare nutritious meals for residents
- Delivered and picked up food from kitchen to resident floors, ensuring timely service
- Prepared and served snacks while managing kitchen supply inventory for resident meals
- Maintained cleanliness in kitchen to support food safety standards
- Arranged dining areas before and after meals to facilitate a smooth dining experience
Shift Supervisor
STARBUCKS COFFEE COMPANY
MANHATTAN, NY
07.2014 - 10.2020
- Resolve customer service or billing by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Welcomed customers upon entry to improve their shopping experience.
- Answered customer questions regarding product availability and credit terms.
- Establish or identify price of goods services or admissions and tabulate bills using registers or optical prices scanners
- Recorded customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.
CLERICAL ASSISTANT
NORTH CENTRAL HOSPITAL
BRONX, NY
08.2012 - 01.2013
- Greeted visitors, assessed purpose of visit, and directed them to appropriate destinations to ensure a positive experience.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Provided information about establishment, including department locations and services offered, enhancing visitor understanding and navigation.
- Transmitted information and documents to customers using computer, mail, or facsimile, facilitating timely communication.
- Ensured accurate filing of records to support efficient information retrieval.
SALES REPRESENTATIVE
PARTY CITY
BRONX, NY
08.2007 - 11.2009
- Greeted customers warmly upon arrival to create a welcoming atmosphere.
- Responded to customer inquiries about products, prices, availability, and credit terms to enhance customer satisfaction.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Documented customer interactions and transactions, including inquiries and complaints, to improve service quality.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
RECEPTIONIST
STELLAR MANAGEMENT
NY, NY
09.2007 - 09.2009
- Managed front desk operations to enhance visitor experience and ensure efficient workflow.
- Handled phone inquiries and directed calls to facilitate effective communication.
- Performed office management tasks, including copying, faxing, and filing documents to maintain organization.
- Entered visitor data into daily log to ensure accurate tracking and reporting.
Education
High School Diploma -
PHILLIPS GLOBAL INSTITUTION HIGH SCHOOL
Jersey City, NJ06-2009
Bachelor of Science - Health Services Administration
Monroe University
The Bronx, NY03-2026
Skills
- Operations management
- Document management
- Patient scheduling
- Workflow optimization
- Scheduling coordination
- Administrative support
- Administrative improvement
- Time management
- Work prioritization
- Stakeholder engagement
- Team leadership
- Leadership
- Team collaboration
- Team building
- Problem-solving
- Organizational skills
- Relationship development
- EPIC charting
Timeline
Administration Supervisor/Environmental Services
MONTEFIORE MEDICAL GROUP
03.2023 - Current
Senior Clerk/Admitting Department
MONTEFIORE MEDICAL GROUP
08.2021 - 03.2024
Service Associates
MONTEFIORE MEDICAL GROUP
10.2020 - 08.2021
Dietary Aid
BAINBRIDGE NURSING & REHABILITATION CENTER
06.2019 - 10.2020
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2014 - 10.2020
CLERICAL ASSISTANT
NORTH CENTRAL HOSPITAL
08.2012 - 01.2013
RECEPTIONIST
STELLAR MANAGEMENT
09.2007 - 09.2009
SALES REPRESENTATIVE
PARTY CITY
08.2007 - 11.2009
High School Diploma -
PHILLIPS GLOBAL INSTITUTION HIGH SCHOOL
Bachelor of Science - Health Services Administration
Monroe University