Shacorea Hicks
Tulsa
Summary
Dynamic, customer-focused representative committed to enhancing customer experiences and fostering lasting relationships. Expertise in managing overdue accounts and implementing effective collection strategies that significantly improve recovery rates. Recognized for exceptional collaboration and adaptability, ensuring smooth team operations and achievement of collective goals. Proficient in communication and problem-solving, consistently demonstrating reliability and flexibility in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Switchboard Operator
Ascension St. John Health System
Tulsa, OK
09.2024 - Current
- Facilitated prompt and accurate call routing to enhance departmental responsiveness and customer service.
- Oversaw emergency call management and utilized paging systems for urgent communications.
- Facilitated communication by paging physicians requested by nurses for patient care.
- Facilitated timely communication of emergency codes to physicians, ensuring rapid response to critical situations.
- Administered multi-line phone system to streamline incoming call management.
- Facilitated call routing to relevant departments, ensuring prompt response times.
Preauthorization Customer Advocate
Blue Cross Blue Shield HCSC
Tulsa, OK
01.2022 - 09.2024
- Facilitated preauthorization processes for medical services, ensuring compliance with provider and member requirements.
- Managed inbound call operations, delivering comprehensive information on company core values.
- Addressed caller inquiries and provided comprehensive assistance during each interaction.
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Implemented process improvements to enhance customer satisfaction and streamline service delivery.
Collections Rep (Remote Agent)
Enterprise Rental Cars
Tulsa, Oklahoma
01.2019 - 01.2022
- Facilitated customer transactions by guiding payment processes for rental contracts.
- Assisted customers with inquiries regarding rental agreements and vehicles. Prepared rental contracts for client review. Clarified financial details for customers.
- Oversaw inbound and outbound communications to ensure timely collections.
- Implemented collection software to streamline tracking and resolution of outstanding accounts.
- Managed inbound and outbound communications to facilitate timely collections.
- Utilized collection software to track and resolve outstanding accounts efficiently.
Customer Service Rep (Office/Remote Agent)
City Of Tulsa
Tulsa, Oklahoma
01.2016 - 01.2019
- Provided exceptional customer service by addressing customer concerns regarding water bills.
- Facilitated payment transactions and assisted customers in establishing payment arrangements to enhance service satisfaction.
- Oversaw refuse service assistance to enhance operational efficiency. Managed bulky waste collection processes to improve service delivery.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service requests accurately using city-specific software systems.
Education
Associate of Applied Science - Health Administration
Tulsa Community College
Tulsa, OK05-2020
Graduate Certificate - Dental Assisting
Community Care College
Tulsa, OK01-2018
Graduate Certificate - Esthetics
Clary Sage College
OK05-2023
Skills
- Organized and outgoing safety professional
- Administrative support experience
- Proficient in Microsoft Office applications
- Customer service experience
- Accounts receivable management
- Efficient typing speed
- Document organization
- Healthcare administrative experience
- Payment reconciliation
- Sales expertise
- Multi-line phone management
- Accurate data entry
- Mathematics skills
- Medical terminology
- Team player
- Goal oriented
- Team collaboration
- Quantitative analysis skills
Certification
- CPR Certification
- Esthetician License
- Registered Dental Assistant
Timeline
Switchboard Operator
Ascension St. John Health System
09.2024 - Current
Preauthorization Customer Advocate
Blue Cross Blue Shield HCSC
01.2022 - 09.2024
Collections Rep (Remote Agent)
Enterprise Rental Cars
01.2019 - 01.2022
Customer Service Rep (Office/Remote Agent)
City Of Tulsa
01.2016 - 01.2019
Associate of Applied Science - Health Administration
Tulsa Community College
Graduate Certificate - Dental Assisting
Community Care College
Graduate Certificate - Esthetics
Clary Sage College