Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shacorra Hairston

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Education Affiliates Inc.
White Marsh, MD
03.2023 - Current
  • Assisted customers with inquiries and provided product information to enhance customer satisfaction.
  • Processed customer orders accurately
  • Resolved customer complaints by identifying issues and offering effective solutions promptly.
  • Collaborated with team members to maintain a positive work environment and improve service quality.

Driver, Warehouse Orders

American Logistics
Hanover, MD
10.2019 - 02.2023
  • Operated delivery vehicles to transport warehouse orders efficiently and safely.
  • Collaborated with warehouse staff to ensure accurate order fulfillment and timely dispatch.
  • Conducted routine vehicle inspections to maintain safety standards and ensure operational readiness.
  • Assisted in organizing warehouse inventory for improved accessibility and streamlined operations.

Front Desk Receptionist

Holiday Inn Express Hotel
Towson, MD
03.2019 - 09.2019
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling and maintained accurate records of client interactions.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Implemented office procedures that improved workflow efficiency and enhanced guest satisfaction.

Dietary Aide

Maryland Masonic Homes
Cockeysville, MD
01.2018 - 03.2019
  • Prepared and served nutritious meals in accordance with dietary guidelines and resident preferences.
  • Assisted kitchen staff in food preparation, ensuring compliance with safety and sanitation standards.
  • Monitored inventory levels, restocked supplies to maintain operational efficiency within the dining services.
  • Collaborated with dietitians to implement specialized meal plans for residents with dietary restrictions.

Education

High School Diploma -

Renaissance Academy
Baltimore, MD
08-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Documentation
  • Patient care excellence
  • Transfer techniques
  • Vital signs

Certification

Certified Nursing Assistant

assisting with personal hygiene, feeding, and mobility, taking and documenting vital signs, repositioning patients. maintaining a clean and safe environment, providing emotional support, accurately documenting patient information in electronic health records

Timeline

Customer Service Representative

Education Affiliates Inc.
03.2023 - Current

Driver, Warehouse Orders

American Logistics
10.2019 - 02.2023

Front Desk Receptionist

Holiday Inn Express Hotel
03.2019 - 09.2019

Dietary Aide

Maryland Masonic Homes
01.2018 - 03.2019

High School Diploma -

Renaissance Academy
Shacorra Hairston