SHACQUILLE M. EDWARDS
St. Louis,MO
Summary
Results-driven support professional with 8+ years managing high-volume customer inquiries and resolving complex account issues. Expertise in navigating multiple systems, maintaining accurate records, and communicating policies effectively. Committed to handling sensitive information responsibly while consistently meeting performance expectations.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Representative
Spectrum
St. Louis, MO
03.2022 - 06.2023
- Handled high-volume customer inquiries on billing adjustments, service updates, and account changes, enhancing customer satisfaction.
- Clarified company policies and procedures to ensure compliance and customer understanding, fostering trust.
- Collaborated with internal teams to resolve escalated issues, improving resolution time and customer experience.
- Ensured data accuracy when processing transactions and system updates.
- Documented detailed case notes and maintained accurate records within internal systems.
Sales Representative
T-Mobile / Custom Wireless
St. Louis, MO
05.2018 - 03.2020
- Resolved escalated customer concerns, ensuring customer satisfaction and retention.
- Educated customers on policies and procedures, leading to a decrease in recurring service issues.
- Processed account updates and service modifications with strong attention to detail, enhancing overall customer experience.
- Navigated multiple internal systems to research and correct account discrepancies.
Store Clerk
AT&T Wireless
St. Louis, MO
07.2015 - 05.2018
- Resolved customer billing inquiries, service adjustments, and device issues to enhance overall satisfaction.
- Clarified policies, promotions, and service terms to help customers make informed decisions.
- Built positive customer relationships while adhering to company compliance standards.
- Organized transaction records and ensured system accuracy to facilitate smooth operations.
Store Clerk
QuikTrip
St. Louis, MO
05.2012 - 05.2015
- Managed high transaction volume while maintaining accuracy and adherence to company procedures.
- Reconciled cash drawers, correcting discrepancies to ensure accurate financial reporting.
- Responded to customer inquiries, resolving issues to enhance customer satisfaction.
- Ensured compliance with safety, operational, and documentation standards to support a safe working environment.
Education
Bachelor of Arts - Business Finance
Harris Stowe State University
Saint Louis, Missouri 01.2018 - 05.2020
Associate of Liberal Arts - Business Administration
Lincoln Land Community College
Cybersecurity & Operations Bootcamp -
Savvy Coders
ICAgile Certified Professional -
Savvy Coders
Skills
- Case Documentation & Record Accuracy
- Policy & Procedure Communication
- Data Entry & System Navigation
- Cross-Functional Communication
- Email & Inquiry Management
- Billing & Account Adjustments
- Compliance & Process Adherence
- Confidential Information Handling
- Problem Solving
Community Service
- Hope Institute for Students & Families, Tutor, 100+ hours
- GoL1ve Basketball Skills Training, Coach
- Harristowe State University Men's Basketball, Student Coach
- Maplewood Richmond Heights, Junior Varsity Head Coach
- Ben McLemore's Give Back & Skills Camp, Volunteer
Timeline
Retail Sales Representative
Spectrum
03.2022 - 06.2023
Sales Representative
T-Mobile / Custom Wireless
05.2018 - 03.2020
Bachelor of Arts - Business Finance
Harris Stowe State University
01.2018 - 05.2020
Store Clerk
AT&T Wireless
07.2015 - 05.2018
Store Clerk
QuikTrip
05.2012 - 05.2015
Associate of Liberal Arts - Business Administration
Lincoln Land Community College
Cybersecurity & Operations Bootcamp -
Savvy Coders
ICAgile Certified Professional -
Savvy Coders