Shacwaine Williams
East Orange,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Front of House Associate
Panda Express
Flanders, New Jersey
08.2025 - Current
- Greeted customers warmly upon arrival to create a welcoming atmosphere.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries, providing information about services and amenities.
- Handled cash transactions accurately, processing payments and issuing receipts.
- Maintained cleanliness and organization of reception area and lobby space.
- Coordinated reservations and scheduled appointments for various services offered.
- Collaborated with team members to ensure efficient service delivery throughout shifts.
- Addressed customer complaints promptly, ensuring a positive experience for all guests.
- Explained menu items, took orders and delivered food courses according to instruction.
Fuel Associate
Wawa
Orange, New Jersey
08.2023 - 08.2025
- Maintained cleanliness and organization of fueling area and surrounding facilities.
- Operated fuel pumps and monitored dispensing equipment for safety compliance.
- Assisted customers with fuel purchases and provided product information as needed.
- Conducted routine inspections of fuel storage tanks and equipment for maintenance needs.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2023
Skills
- Customer service
- Cash handling
- Reservation coordination
- Service efficiency
- Communication skills
- Problem resolution
- Team collaboration
- Attention to detail
- Safety compliance
- Cleanliness standards
- Quick learning
- Time management
- Relationship building
- Strong interpersonal skills
- Money handling
- Building rapport
Custom
I play soccer and I have played for several clubs over the years such as:
- ny titans fc
- new amsterdam fc
- hapffc
- bloomfield soccer club
Timeline
Front of House Associate
Panda Express
08.2025 - Current
Fuel Associate
Wawa
08.2023 - 08.2025
High School Diploma -
East Orange Campus High School
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