Shad Dilshad
Irving,USA
Summary
Dynamic professional with extensive experience at Worldwide Flight Services, excelling in load planning and weight distribution. Proven track record in enhancing operational efficiency through strategic turnaround coordination and strong analytical skills. Adept at fostering team collaboration while ensuring compliance with aviation security regulations, resulting in improved safety and service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Weight and Balance Agent
Worldwide Flight Services
Grapevine, Texas
04.2025 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Coordinated turnaround strategies to enhance operational efficiency and effectiveness.
- Facilitated cross-departmental collaboration to streamline communication and processes.
- Developed detailed reports summarizing project progress for stakeholder review.
- Implemented process improvement initiatives to optimize project workflows and timelines.
- Analyzed data trends to identify areas for operational improvement and cost reduction.
- Ensured that safety protocols were followed during the entire duration of the turnaround process.
Customer Service Representative
Hallmark Aviation Services For Emirates
Grapevine, Texas
09.2023 - 04.2025
- Calculated aircraft center of gravity to ensure optimal cargo placement and weight distribution for safe operations.
- Coordinated with ground crews to streamline loading and unloading processes, improving efficiency.
- Inspected cargo to verify documentation accuracy and compliance with weight regulations.
- Ensured safe takeoffs, landings, and in-flight stability by directing precise cargo placement within aircraft capacity.
- Resolved customer concerns with expert problem-solving and a customer-focused approach.
- Effectively prioritized tasks to meet service goals and operational deadlines.
- Applied advanced technical expertise to troubleshoot issues and implement effective solutions.
- Delivered outstanding customer service through active engagement, strong communication, and interpersonal skills.
- Assisted passengers with check-in procedures and document verification.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Coordinated baggage handling processes to ensure timely delivery and accuracy.
- Collaborated with team members to enhance overall customer service experience.
Cargo Handler
FedEx Supply Chain
Coppell, TX
09.2023 - 11.2023
- Securely packaged items using protective materials such as bubble wrap and foam sheets.
- Applied bracing, straps, and other safeguards to prevent damage during transit.
- Followed warehouse management systems to track inventory movement accurately.
- Attended training sessions related to hazardous material handling procedures.
- Leveraged software and tools to enhance workflow efficiency and optimize performance.
- Inspected cargo for damages and reported discrepancies to supervisors.
- Operated forklifts and pallet jacks for material handling tasks.
- Collaborated with team members to streamline loading processes effectively.
Customer Service Lead
HMS Host
Grapevine, TX
01.2023 - 09.2023
- Delivered prompt, professional customer service, effectively addressing inquiries and resolving concerns.
- Trained new baristas on company policies, food safety standards, and proper handling procedures.
- Instructed team members on operating various beverage machines with precision and efficiency.
- Mastered official and custom coffee and tea preparations to meet diverse customer preferences.
- Ensured high customer satisfaction by accurately preparing orders and providing exceptional service.
- Trained new staff on service protocols and company standards.
- Implemented feedback systems to gather guest insights for service improvement.
Education
Associate of Science - Computer And Information Sciences
Dallas College
Dallas, Texas05.2026
High school diploma -
Elizabethtown High School
Elizabethtown01.2021
Skills
- Load planning & weight distribution
- Fuel order oversight & calculations
- Airline & ground operations
- Aviation security & customs regulations
- Hazardous material handling
- Baggage handling & aircraft loading
- Strong analytical & problem-solving skills
- Team collaboration & leadership
- Active listening & communication
- Continuous improvement mindset
Certification
- Turkish Airlines Departure Control Systems (Load Control and Balance Wide Body), 1817206
- Turkish Airline Load Control and Balance (Wide Body), 1803970
- Turkish Airline Load Control and Balance, 1776884
- Emirates Centralized Load Control, LIC 17577
Languages
- English, Full professional
- Tamil, Native/Bilingual
- Arabic, Limited
- Japanese, Limited
Timeline
Weight and Balance Agent
Worldwide Flight Services
04.2025 - Current
Customer Service Representative
Hallmark Aviation Services For Emirates
09.2023 - 04.2025
Cargo Handler
FedEx Supply Chain
09.2023 - 11.2023
Customer Service Lead
HMS Host
01.2023 - 09.2023
Associate of Science - Computer And Information Sciences
Dallas College
High school diploma -
Elizabethtown High School
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