Spencer Oberschlake

Perform weight and balance computations to align with ramp load verification sheets and comply with ABX and FAA cargo regulations and safety.

• Verified cargo locations and confirmed proper restraint, ensuring safe transport and compliance with safety regulations.
• Verified cargo locations and confirmed proper restraint, ensuring safe transport and compliance with safety regulations.
• Maintained FAA cargo operation standards as outlined in Advisory Circular 120-121 and 49 CFR parts 171-180.
• Documented weights for unit load devices and bulk cargo on the ramp load verification sheet.
• Inspected aircraft and unit load devices to guarantee adherence to safety regulations.
• Communicated cargo issues to local operational leadership, facilitating prompt resolution and minimizing operational disruptions.
• Coordinated with maintenance teams and pilots regarding any operational concerns during loading.

Ensured timely and safe delivery of customer orders using box truck and supervised freight loading and unloading operations while overseeing a team of individuals and training new hires; as well as ensuring safety and compliance.

• Conducted training sessions for team members on effective shipping and receiving techniques.
• Partnered with logistics teams to optimize scheduling for deliveries and enhance efficiency.
• Streamlined inventory management through organized warehouse storage solutions.
• Coordinated daily freight operations, focusing on pickup and delivery scheduling.
• Addressed inventory discrepancies promptly to uphold accuracy of records.
• Handled issues related to damaged or lost shipments swiftly.

Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors. Conducted and developed training for new hires in the investigation, identification and correct resolution or escalation to proper authorities of digital fraud.

• Developed training programs that equipped agents with skills for handling complex situations.
• Monitored accounts for signs of fraud, ensuring prompt detection using advanced tools.
• Conducted monthly meetings to inform leadership about new features before production release.
• Reviewed business requirements and project timelines, providing feedback for improvements.
• Established risk management frameworks enhancing overall fraud prevention measures across the organization.
• Collaborated with cross-functional teams to devise effective fraud prevention strategies.
• Analyzed data from multiple sources to identify suspicious trends indicating potential fraud.
• Documented evidence and actions taken during investigations for compliance and review.
• Developed customer service standards for agents to enhance operational consistency.