SHAD WILLIAMS

Houston

Summary

Dedicated and detail-oriented professional with a strong background in pharmacy operations, healthcare support, and high-level customer service. Seeking a pharmacy technician role where I can leverage my communication skills, experience with confidential client interactions, and commitment to accuracy to provide excellent support to patients and healthcare providers.

Overview

years of professional experience

Certification

Work History

Security Specialist (Part-Time)

Event Risk

- Delivered respectful and discreet protection for VIPs including former Presidents and First Ladies, emphasizing confidentiality and care.
- Provided high-touch client service under pressure at political and media events, a skill that translates directly to patient-facing communication.
- Handled crowd and risk situations with patience and professionalism, relevant to managing sensitive interactions in remote pharmacy roles.

Marine Agent

Danner’s Marine

01.2023 - Current

- Maintained professional communication with customs and port authorities, applying precision and documentation habits essential to pharmacy operations.
- Resolved logistics challenges with a customer-first mindset and attention to detail, mirroring the service expectations of pharmacy clients.

Security Lieutenant

Lake County Security and Patrol

01.2017 - Current

- Mentored staff and resolved escalated client concerns with empathy, fostering trust and improving service standards.
- Practiced consistent professionalism and rule enforcement while maintaining positive public interaction—paralleling pharmacy tech trust and discretion.

Education

Pharmacy Technician Certificate -

San Jacinto College North

01.2003

High School Diploma - undefined

Lutheran High North

01.2000

Skills

- Certified Pharmacy Technician with formal training and certification
- Exceptional customer service and interpersonal communication
- Familiar with HIPAA regulations and handling confidential healthcare data
- Proficient in pharmacy software systems and Microsoft Office
- Experienced in data entry and medication stock rotation
- Strong problem-solving and conflict resolution abilities
- Proven ability to multitask under pressure with accuracy and speed
- Demonstrated discretion in sensitive roles with VIP clientele

- Effective in remote work settings with minimal supervision
- Proactive learner who adapts quickly to new procedures and technology
- Detail-oriented approach to documentation and communication
- Team player who collaborates well with healthcare professionals
- Empathetic and service-focused approach to patient interaction
- Trained in de-escalation and professional conflict handling
- Reliable, punctual, and dedicated to quality outcomes