Shada Browne
Summary
Experienced HR Support Specialist with over 5 years in payroll and customer service within high-volume environments. Delivers Tier 1 HR assistance, effectively responds to employee inquiries, and resolves payroll issues. Maintains accurate HR records while ensuring efficient case documentation in CRM systems.
Overview
12
12
years of professional experience
Work History
Operations Administrator
Equinox
New York
12.2024 - Current
- Delivered Tier 1 support for payroll and HR inquiries, assisting employees with pay, timecards, and payroll adjustments to enhance employee satisfaction.
- Investigated payroll discrepancies, resolving missing payments and rejected transactions to ensure accurate payroll processing.
- Review timekeeping records to ensure accurate payroll processing and employee data integrity.
- Collaborated with HR and operations teams to address employee issues and escalated complex cases for timely resolution.
- Document employee cases and inquiries in internal tracking systems to maintain accurate HR records.
Client Experience Specialist
JF Restaurants
New York
01.2024 - 12.2024
- Handled high-volume inbound inquiries, ensuring timely and effective customer service delivery.
- Coordinated cross-departmental communication to expedite resolution of service requests.
- Maintained accurate documentation and scheduling records to support operational efficiency.
Small Business Account Specialist
Sykes International
New York
04.2020 - 01.2024
- Achieved service delivery metrics and maintained resolution rate above 75% within SLA timelines.
- Resolved client issues through research, troubleshooting, and collaboration with internal teams.
- Managed 30–40 inbound inquiries daily, providing timely assistance in a call-center environment.
- Recorded all interactions in CRM case management systems, facilitating accurate records and effective follow-ups.
Operations & Enrollment Coordinator
Family Center for Autism
Garden City
06.2014 - 05.2020
- Addressed inquiries from families and staff on scheduling and enrollment, enhancing communication and support.
- Created operational reports and facilitated onboarding for new staff, streamlining the integration process.
- Managed client records and billing documentation, ensuring accurate administrative data entry.
Education
Master of Science - Professional Writing
New York University
New York01-2026
Skills
- Case management
- Payroll Questions & Adjustments
- Data Entry
- Call Center Customer Service
- Problem solving
- Inquiry resolution
- Cross-Functional Team Collaboration
Timeline
Operations Administrator
Equinox
12.2024 - Current
Client Experience Specialist
JF Restaurants
01.2024 - 12.2024
Small Business Account Specialist
Sykes International
04.2020 - 01.2024
Operations & Enrollment Coordinator
Family Center for Autism
06.2014 - 05.2020
Master of Science - Professional Writing
New York University