Shada James
Wilmington,DE
Summary
Driven and meticulous, with a proven track record at Bright New Scholars Academy, I excel in office administration and customer service, enhancing client relations and streamlining data management. Leveraging Microsoft Word expertise and a knack for fostering positive interactions, I consistently deliver top-tier results, underscoring a commitment to excellence and efficiency.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Bright New Scholars Academy
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Bartender Supervisor
AMC Theatres
02.2018 - 08.2019
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Environmental Services Housekeeper
University Of Pennsylvania
03.2012 - 06.2018
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
No Degree - Early Childhood Education
Delaware Technical And Community College
Newark, DEHigh School Diploma -
King Martin Luther High School
Philadelphia, PA06.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Customer and client relations
- Filing
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
- Appointment Scheduling
Timeline
Administrative Assistant
Bright New Scholars Academy
09.2019 - Current
Bartender Supervisor
AMC Theatres
02.2018 - 08.2019
Environmental Services Housekeeper
University Of Pennsylvania
03.2012 - 06.2018
No Degree - Early Childhood Education
Delaware Technical And Community College
High School Diploma -
King Martin Luther High School