Shadae Jones
Roselle
Summary
Detail-oriented and compassionate healthcare professional with experience in patient access, prior authorizations, and health information management. Proficiency skilled in many EMR systems. Strong background in insurance verification, scheduling, and patient coordination. Certified in HIPAA compliance, BLS, and CPR. Experienced in oncology, community health, and physical therapy settings, thriving in fast-paced and sensitive patient environments. Seeking remote opportunities in patient access, care coordination, or revenue cycle management.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Astera Cancer Care
Edison, NJ
07.2024 - Current
- Verified insurance eligibility and benefits for oncology patients, ensuring accurate billing and coverage
- Submitted and tracked prior authorizations for chemotherapy, infusion services, and specialty medications
- Coordinated infusion scheduling with hospitals and chemo schedulers
- Managed patient records, scheduling, and documentation using Epic, OncoEMR, Willowglade, and Candid
- Served as the primary liaison between patients, providers, and insurance carriers
- Handled high-volume calls and sensitive patient inquiries in a fast-paced oncology environment
Patient Service Representative
Seaview Physical Therapy
Holmdel, NJ
10.2022 - 04.2023
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Patient Service Representative
Newark Community Health Centers
Newark, NJ
05.2021 - 11.2021
- Scheduled appointments and managed patient intake for diverse patient populations
- Verified insurance eligibility and benefits for primary care services
- Assisted patients with insurance questions and billing inquiries
- Maintained accurate electronic health records and coordinated with providers
- Provided excellent customer service in a fast-paced community health setting
Education
Associate of Science - Health Information Technology
Eastwick College
Nutley, NJ01.2021
Skills
- Patient Access & Scheduling
- Prior Authorization Submission & Tracking
- Insurance Verification (Commercial & Government)
- EMR Systems: Epic, OncoEMR, Willowglade, Candid
- Hospital & Infusion Coordination
- Revenue Cycle & Front-End Operations
- HIPAA Compliance & Healthcare Regulations
- BLS & CPR Certified
- High-Volume Call Management
- Patient Communication & Care Coordination
Timeline
Patient Access Representative
Astera Cancer Care
07.2024 - Current
Patient Service Representative
Seaview Physical Therapy
10.2022 - 04.2023
Patient Service Representative
Newark Community Health Centers
05.2021 - 11.2021
Associate of Science - Health Information Technology
Eastwick College