Shadai Williams

• Authorize entry and departure of employees, visitors and other persons.

• Ensured premises remained secure from unauthorized access.

• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

• Alert law enforcement or fire department in cases of emergency.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Handled customer inquiries regarding products and services.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.